Technical Service Trainer

Technical Service Trainer

Company Generac Power Systems

Name Technical Service Trainer

Req # 64624

Employment Type Full Time

Shift 1st

At Generac, our people help make the world safer, brighter, and more productive. We are united by our efforts to inspire change for a better world; impact our people and community; influence and achieve positive results; and innovate the industry. Our shared goals allow people with diverse backgrounds and points of view to work together, bringing our global customers peace of mind through reliable products and exceptional support.

JOB SUMMARY: The Technical Service Trainer is responsible for training/instructing technicians in all aspects of generator repair and installation. The Technical Service Trainer applies technical skills and knowledge of start-up, operation and troubleshooting of all Generac products.

ESSENTIAL DUTIES:

• Instruct/Train technicians in all aspects of generator repair and installation.

• Develop and present technical training curriculum.

• Write and review technical documentation such as owner, installation, diagnostic and flat rate manuals and service and training bulletins.

• Establish warranty flat rates for new product prototypes.

• Work with internal departments to fabricate training units.

• DOT driver (Non CDL)

• Other duties as assigned

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent work experience

• 3 years field technician experience in HVAC, automotive, generator or similar discipline or 3 years combined field technician experience and technical training experience

• Ability to travel up to 30%

PREFERRED QUALIFICATIONS:

• Associates or Bachelor's degree

• Curriculum development experience

• Technician Excellence or ASE (Automotive Service Excellence) certification

• Previous experience using SAP or equivalent ERP

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of MS Office to include: MS Word, MS Power Point and MS Excel

• Demonstrated strengths in writing and presenting / instructing technical information

• Ability to develop testing plans

• Technical aptitude to do basic generator start up and troubleshooting

• Ability to deal with shifting priorities and moving deadlines

• Highly organized and detail oriented

• Familiarity with hand tools and test equipment

Physical Demands: While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to use hands to manipulate objects, tools or controls; and talk and hear. The employee is regularly required to walk; stoop; crouch; bend and reach above shoulders. The employee must frequently lift and/or move up to 50 pounds unassisted and up to 100 pounds with assistance, waist high, up to 10 feet away. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception. While performing the duties of this job, the employee will be working in the typical conditions of a manufacturing environment including seasonal variation in temperatures and occasional exposure to manufacturing fumes or by-products. The employee must comply with the assigned location PPE requirements including but not limited to safety glasses, hearing protection, appropriate gloves, clothing and shields for required tasks and closed toed or safety shoes as required by facility safety policies. Ability to travel up to 30%.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."