• System Analyst - GT&ES

    ADM Decatur, IL 62523

    Job #2294969087

  • 60379BR

    Job Title:

    System Analyst - GT&ES


    Information Technology

    Job Description:

    System Analyst - Global Technology & Enterprise Solutions

    Locations: Erlanger, KY or Decatur, IL

    The Solution Delivery Organization is aligned within the enterprise process framework to the Accountable Executive/Global Process Owner (AE/GPO) organization for the purpose of business technology strategy development, solution discovery, service management, risk management and relationship management. As a member of the Solution Delivery Organization, a System Analyst will analyze business processes and working closely with the Solution Architect(s), Process analysts, as well as business and/or process experts to develop, document and deliver end-to-end process and systems solutions which enable ADM's strategy.

    This position will primarily be accountable for leveraging IT Service Management and other IT best practices to optimize, transform, and ensure efficient and effective implementation of the ServiceNow platform and applications in support of strategic initiatives. Other applications supported may include OpenText, DocuSign, Azure Cognitive Services, as well as other applications within the GT&ES portfolio.

    The System Analyst will validate business requirements and assure alignment to global design models. This position will support multiple global projects to assure the analysis, design, implementation and testing of requirements are done in a highly effective way, using appropriate tools and methods. The System Analyst will assure system design and configuration are executed efficiently and correctly to enable success of complex system deployments and optimum performance targets.

    Primary Responsibilities

    • Provide thought leadership in strategic direction for enterprise wide implementation solutions of the ServiceNow platform

    • Provide training, technical consulting and mentoring to stakeholders and users to insure efficient use of ServiceNow capabilities

    • Responsible for gathering and reviewing eligible process requirements and advising how they map to ServiceNow functionality

    • Consider dependencies, relationships, and integration points to ensure proper solution development and integration with other systems when applicable

    • Deliver work through Agile methodologies including writing user stories, estimation of work efforts, Scrum and Kanban board management

    • Lead and assist proof-of-concept activities for ServiceNow functionality for all businesses across the enterprise

    • Identify new opportunities to provide additional value from the ServiceNow platform and improve business value

    • Work with System Analysts and Process Owners on issues, new requirements, and product feedback

    • Analysis of feasibility for new functionality requirements, while ensuring accurate functional specifications and effective system configuration

    • Drive plans for system optimization to ensure sustaining value

    • Lead the integration of new service offerings, including new merger and acquisition (M&A) activity of systems and processes, with ultimate accountability for smooth conversion

    • Work with our business stakeholders to translate their technology needs into actionable solutions by developing detailed business requirements and process designs

    • Responsible for creation of test plans, test cases and testing for any ServiceNow automation or modifications

    • Recommend changes to established development, and suggests alternative solutions and new methods to improve quality and increase productivity

    • Assist in analysis and reporting of testing defects when requested

    • Assist in the preparation of presentations concerning project scope, timeline, activities, issues, and progress as required

    • Provide input for post-implementation review document and implement corrective procedures

    • Document fit/gap analysis and design decisions; ensure deviations from "out of the box" functionality have sufficient business justification and positive value proposition

    • As needed, provide input to architecture, security, and data standards; ensure end-to-end solutions adhere to these standards.

    • Provide input to role based security designs and solutions

    Minimum Requirements

    • Bachelors degree in Computer Science or related field

    • Develop strong working knowledge of ServiceNow functionality and service offerings

    • Understanding of the AE/GPO framework

    • Functional knowledge of IT Service Management (ITSM) processes and ITIL framework

    • Strong oral and written communication skills, with the ability to confidently present ideas and processes to stakeholders with varying levels of technological experience

    • Experience managing technical teams in complex, dynamic environments; collaborating with and managing teams across multiple projects

    • Strong business analyst experience as a key contributor and/or project lead

    • Effectively use teamwork to positively contribute in high performing, results driven, and collaborative team environment

    • Experience in developing test cases, participation in the testing of software systems (including requirement validation/traceability), leading UAT sessions

    • Familiarity with utilizing Azure DevOps to deliver projects work items via the Agile framework

    • Exhibits high personal performance standards, the desire and ability to continuously learn and must be results oriented




    IL - Illinois

    Ref ID:



    ADM is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and veterans status.

    About ADM::

    ADM unlocks the power of nature to enrich the quality of life. We're a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We're blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living. We're a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We're an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we're a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. Learn more at ~~~.