Sr Manager, People Analytics

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for working cross-functionally to collect data and develop models to determine trends utilizing a variety of data sources. Retrieves analyzes, and summarizes business, operations, employee, customer, and/or economic data to develop tools and information to optimize effectiveness, predict business outcomes, and inform decision-making processes. Involved in numerous business decisions by conducting analyses that inform our business strategy. This may include impact assessment of business decisions via normalization techniques, optimization of business processes through robust A/B testing, clustering, or segmentation analyses to identify population differences, performing analyses to understand drivers of key business trends, and identification of population sentiment through natural language processing (NLP) on verbatims of survey responses. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.

Job Description

Core Responsibilities

• Lead discussions with business leaders and stakeholders to understand data and analysis needs and develop technical requirements.

• Must have advanced knowledge, proficiency, or subject matter expertise in Data Engineering, Statistical Analysis, and Automation & Reporting.

• Advise on the relevancy of data and identify alternative data sources as needed to ensure analytics requested by business stakeholders can be completed.

• Oversee analysis of large, complex data to determine actionable business insights using self-service analytics and reporting tools.

• Lead a team queries disparate big data platforms such as Teradata, SQL Server, Hadoop, and AWS.

• The team combines data as needed from disparate data sources to complete the analysis.

• Lead identification of key business drivers and insights by conducting exploratory data analysis and hypothesis testing.

• Oversee the development of forecasting models to predict sales, demand, and other key business metrics.

• Review and communicate findings clearly and concisely through narrative-driven presentations and effective data visualizations to Company executives and decision-makers.

• Promote and evangelize a culture of excellence, data-driven discussions, healthy skepticism, intellectual curiosity, knowledge sharing, and teamwork.

• Stay current with emerging trends in analytics, statistics, and machine learning and apply them to business challenges.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks, and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors, and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years