• Sr Lead Program Manager- WFH- MN

    Lumen Saint Paul, MN 55145

    Job #2223058594

  • About Lumen

    Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at ~~~, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

    The Role

    The Sr. Lead Program Manager will oversee and manage the lifecycle delivery and support of services and products provided under state contracts. This may include but it is not limited to NG911, IT, Cloud, Security, Voice and Data Services. The Program Manager will work with the Lumen ecosystem to ensure products and services provided to government customers comply to the terms of the contracts, especially SLAs.

    The Main Responsibilities

    • Leads cross functional teams to develop, plan and deliver telecom, security, cloud, IT and NG911 solutions

    • Reviews RFPs and understands government contracts

    • Works with the account team to gather and assess customer requirements

    • Negotiates with third party vendors to ensure their products and services satisfies state requirements, technology needs, and SLAs/remedies

    • Develops project plans that define schedules, funding, staffing requirements, risks, and management approach to achieve program/project goals

    • Presents and reviews project management plans with government clients

    • Manages customer requirements and expectations

    • Manages client service review meetings covering performance reports, service level agreements, process improvements, quality, and other reporting metrics and KPIs as required

    • Assess and takes action to ensure SLAs meet contract requirements

    • Ensures that systems, processes, and methodologies are followed to sure effective monitoring, control, and support of service delivery

    • Identifies areas of process and system improvement driven by data and reporting

    • Provides accurate weekly, monthly and quarterly reports on accounts and escalates major or critical issues to management

    What We Look For in a Candidate

    • Bachelor's Degree in Engineering, Science, or project or program management along with 7 to 10 years of experience in the telecommunications industry

    • 7+ years' direct customer management experience with increasingly responsibilities with an emphasis on technical capabilities preferred

    • Self-starter

    • Experience in leading and managing schedule and tasks of cross-functional teams and implementing multiple strategic, complex projects with successful results

    • Must be articulate and willing to present status and reports to customers

    • Experience in defining and documenting processes, and driving continuous improvement

    • PMP Certification desired

    • ITIL Certification desired

    • Proficient with Microsoft Project, Excel, Visio, PowerPoint and Word

    What to Expect Next

    Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

    Requisition #: 299474

    When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

    EEO Statement

    We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

    NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


    The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

    Salary Range

    Salary Min :


    Salary Max :


    This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

    This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (~~~) We're able to answer any additional questions you may have as you move through the selection process.

    As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (~~~)

    Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

    Salary Range

    Salary Min :


    Salary Max :


    This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.