• Sr Business Systems Analyst

    Citizens Bank Johnston, RI 02919

    Job #1916237185

  • Description

    The Senior Business Systems Analyst leads and coordinates BSA colleagues in the development of functional specifications for major systems and applications and/or bundles of smaller systems and applications. Interfaces with BAs to ensure that functional specifications capture business requirements and aids in the translation to technical requirements. Responsible for maintaining functional and non-functional specifications in a portfolio of systems/applications designed to meet business requirements throughout project and program lifecycle.

    The Senior Business Systems Analyst will be responsible for:

    • Formulate and define system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

    • In conjunction with the Business Analyst, solicit and document the functional specifications to assist the Solution Architect in the design of technical structures based on the existing standards and processes to meet business requirements. Provide strategic support for the BSA to document and appropriately capture functional specifications according to organization process in alignment with overall Change Framework and IT Operating model.

    • Provide integrated systems analysis within their domain and identify how application/systems interact to support business processes

    • Liaise with the Solution Architects, Application Developers and Testers to ensure they understand the functional requirements of the systems

    • Configures system settings and options to ensure business requirements are fulfilled

    • Manage project tasks assigned within scope, quality and timeframe allocated with PM supervision

    • Identify and record risks, issues, dependencies and assumptions in accordance with project standards. Agree escalation level with Project Manager, and then manage those assigned through to resolution including updating project risks and issues logs.

    • React and decision solutions to resolve production challenges causing customer or financial impacts .


    • 3-4 years of experience with business systems analysis

    • Basic understanding of project management techniques/methodologies

    • Advanced understanding of business and business systems analysis

    • Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word

    • Self-thinker able to work through issues and escalate only when appropriate

    • 3-5 years of deposit and lending products experience

    • Understanding of Banking principles

    Education and Certifications

    • Required: Bachelor's degree


    Why Work for Us

    At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

    Equal Employment Opportunity

    Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

    Equal Employment and Opportunity Employer/Disabled/Veteran

    Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.