• Sr Business Consultant - Data Innovation

    Southwest Airlines CompanyDallas, TX 75219

    Job #1030138475

  • Overview

    We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.


    General Purpose of Position

    The Sr. Business Consultant of the Corporate Delivery department is part of a cross-departmental Team charged with implementing various Business and Technology driven initiatives. This includes assessing mid to large size potential business opportunities, leading portfolio management activities, and supporting program management of enterprise wide change initiatives. Additionally, the position will work with various Customers (e.g., Business or Technology) to identify requirements, understanding changes to business processes & procedures, and help with the implementation and delivery of the initiatives.

    Additionally, this consultant will have a primary responsibility to support the prototype activities around data innovation. The ideal candidate will also be responsible for collaborating across business and technology teams to understand the various data domains to support our strategic initiatives. Strategic analysis may include the measurement of baseline or quantitative value on impact; economic and environment landscape that impact our business and industry; or helping uncover dependencies on cross functional areas and data availability. The ideal candidate should possess curiosity, willing to learn emerging technology-based solutions, and passion for 'all things data'.


    Partners with senior leadership across Southwest to lead various activities required in the ongoing development and delivery of the Company's strategic initiatives. The position is dedicated to identifying solutions for complex problems and implementing various corporate initiatives.

    Business Knowledge of assigned area:

    • Develops deep understanding of Customer priorities, value drivers, and challenges. Uses this knowledge to translate Customer needs to the Technology and Corporate Delivery Teams involved in the work

    • Effectively manages Customer expectations and helps drive innovation in Customer areas

    • Partner with Customer to create and maintain the Capability Roadmap of functional capabilities for the next 3-10 years

    • Facilitates the demand management process, including shaping and prioritization discussions with Customers, and facilitates Senior Leadership prioritization and review

    • Possesses in-depth knowledge of functional capabilities and processes, both SWA and Industry, and understands how a capability impacts revenue and cost both negatively and positively

    • Quickly becomes a subject matter expert within new and disparate functional areas with limited guidance

    Technical Expertise:

    • Proactively identifies new ways to create value through business process improvements and technology enhancements

    • Understands technical implications of solutions and able to communicate change management implications, testing, and training requirements back to impacted stakeholders

    • Capacity to understand and anticipate large-scale, complex challenges within domain (including risk, dependencies, timelines, scope, etc)


    • Builds and maintains alignment with multiple stakeholders across Southwest, with a primary focus on the represented Customer area

    • Effectively partners with Customer to help them solve problems and achieve their goals

    • Earns respect as a trusted advisor both internally to Technology and Corporate Delivery as well as with Customers

    • Fosters Teamwork and collaboration amongst different departments and work groups

    • Drives solutions within a Team/group without being a subject matter expert

    • Takes a Leadership role within a Team/group that he/she does not directly manage, and helps others take initiative to complete tasks

    • Utilizes emotional intelligence and communication skills to influence and drive change across respective Customer functions

    • May perform other job duties as directed by the Employee's leader

    • Must be able to meet any physical ability requirements listed on this description



    • High School Diploma, GED or equivalent education required.

    • Must be at least 18 years of age.

    • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.


    • Bachelors degree in Business, Technology, or Finance or equivalent formal training required.

    • MBA preferred.


    • Must have a minimum of 7 years of experience solving complex problems and driving multiple stakeholders towards implementable solutions

    • Must have a minimum of 3 years of experience leading programs that span multiple work groups and/or departments

    • Prefer Project/Program management experience, managing all phases of mid to large-scale programs, with special emphasis on complex business change

    • Bachelor's degree in Computer Science, Engineering, or Math

    • At least 10 years of experience in data warehouse architecture, data modeling, ETL Mapping, data flows, data analysis using NoSQL concepts

    • Demonstrated delivery of results on past projects leveraging various analytics, data integration and management technologies involving both operational and analytical applications

    • Strong communication skills with consumers at various levels. Able to present complex and technical information clearly in 'business language.'

    • Ability to gather data from various systems using database languages and/or programming languages (such as but not limited to)o SQL & NoSQLo Pythono Javao Ab Initioo Unix Shell Scripts

    • Demonstrated expertise in working with several databases (such as but not limited to)o Teradatao Oracleo SQL server

    • Use critical thinking to identify, analyze and interpret trends and patterns in complex data sets to solve problems, and develop recommendations based on findings

    • Ability to see big picture from various details and articulate the key differentiators to decision makers

    • Through collaboration with team members, develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality

    • Understanding or exposure to modern data management concepts or approaches that enable enterprises adopt digital technologies, such as Events & Rules based solutions, stream analytics, etc.

    • At least 10 years of experience in BI Solution Technical Architecture and hands on ETL tools, data management techniques, metadata tools, and data base designs

    • Ability to gather data from various systems using database languages and/or programming

    • Experience with Southwest or airline data


    • May be required to work extended hours per Leaders request


    • Must have the ability to assume a high level of responsibility and to provide direction in a cross-functional, team-oriented environment

    • Ability to quickly ramp up when placed in new areas of business (proactively engage all levels of the organization to expand functional understanding,

    • Ability to connect how projects and programs integrate with company objectives

    • Experience solving complex problems (Business and Technical) and identifying options for solutions

    • Experience supporting (or leading) development of Executive-level communication (e.g. project status updates, presentations requesting approval, etc.)

    • Ability to digest significant amount of detailed data and summarize relevant information for the appropriate stakeholder (e.g., Managers, Directors, VPs, etc.)

    • Experience with or thorough understanding of the process for gathering business requirements for a technology implementation project

    • Understands how to translate business needs into releases that strategically deliver business value

    • Ability to translate business process into technology strategy and drive innovation that builds capabilities

    • Understands how to read market landscape and implement best practices to remain competitive

    • Ability to lead discussions with stakeholders from multiple backgrounds who have conflicting priorities; act as mediator if Teams are not aligned and drive towards a recommendation or solution

    • Strong oral communication and presentation delivery skills when facilitating discussions at the Executive level

    • Skilled influencer, negotiator, consensus-builder, and change agent

    • Display ability to recognize inefficiencies with processes/procedures and proactively offer suggestions for improvements - ability to take items a step further, not just follow defined path (continue process because it is the same as it is today)

    • Must be able to comply with Company attendance standards as described in established guidelines


    • Limited travel with potential for increased/decreased travel based upon Department needs.

    • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

    • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

    Southwest Airlines is an Equal Opportunity Employer

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    Post Begin Date 1 month ago (10/15/2019 5:55 PM)

    Requisition ID 2019-31688

    Location US-TX-Dallas

    Employment Type Regular Full-Time

    Department 20-Technology

    It is also the policy of Southwest Airlines to provide equal opportunity to all individuals and not to discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status.

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