Solutions Consultant

Position : Solutions Consultant

Location : Ohio, OH

Job Purpose : This position will be responsible for VoIP architecture, design, implementation, and/or operations. Also responsible for implementing and/or operating the latest network technologies such as VoIP.

Essential Functions :

• Lead requirements gathering, deployment and/or operations projects and/or efforts (50%)

• Assist deployment and/or operations team(s) with VoIP deployments and/or operations (35%)

• Accurately document deployment processes and project notes (15%)

• Take direction from direct supervisor for career training and skill development

Education :

Four years of College resulting in a Bachelor's Degree or equivalent

Relevant Work Experience :

• 5 to 7 years in related field

• Experience VoIP deployment and/or operations experience in a small to enterprise-sized corporation and/or service provider infrastructures

• Experience as a point of escalation or subject matter expert

• Strong experience with technology or strong aptitude for technology based on Director level assessment

• Specific Technology Experience Plan, design, install, troubleshoot, repair, and maintain VoIP systems and equipment

• Strong understanding of SIP and SIP troubleshooting Knowledge of analog and Ethernet cabling standards

• Test, turn up, and support SIP trunks, PRI's and voice gateways

• Test, turn up, and support analog gateways

• Background in routing and switching with Q0S experience a plus

• Multi-vendor VoIP experience a plus

• Additional VoIP certifications a plus Call Center experience a plus

• Instant Messaging, Conferencing, and Video Conferencing a plus

• Deploying and/or operating multi-tenant and/or hosted solutions a plus

Special Knowledge, Skills and Abilities :

• Take direction and mentorship from senior management, project managers, delivery managers, and/or VoIP principals

• Demonstrated high aptitude and/or potential for a career within the technology industry

• Desire to work with VoIP technologies

• Excellent communication skills, both written and oral

• Ability to document processes clearly

• Can rely on experience and judgment to plan and accomplish goals and meet deadlines

• Can work independently or within a project team

Supervisory Responsibility :

This position does not have any supervisory responsibilities

Work Environment :

• Requires in the field (75-85% Travel) / on customer premises for VoIP deployment projects and/or operations

• Requires in the office or warehouse for VoIP deployment projects and/or operations

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit ~~~ .

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens will be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

Attention California Residents

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