The Microsoft Customer and Partner Solutions (MCAPS) HR team is responsible for accelerating the business, culture, and people agenda for core portfolio businesses at Microsoft. Our MCAPS HR Consulting team provides world class HR service and solutions to over 60,000 managers and employees worldwide.
We are looking for an experienced HR professional and Program Manager (PM) Senior HR Consulting Program Manager to drive the Programs & Scalable Solutions side of MCAPS HR Consulting.
Through collaboration with partners and stakeholders, members of this team are accountable for data-based design, proactive planning, and excellent execution of our MCAPS HR programs and processes for scale, efficacy, and achievement of our desired practical and cultural outcomes. A few key programs in scope include Annual Rewards, Promotions/Special Awards, Scalable Learning and Job Eliminations. This team is responsible for maturing the portfolio of scalable solutions and repeatable processes to enable the delivery of MCAPS people priorities, HR Consulting initiatives and critical run activities.
To be successful in this role, the individual in this position will need to excel at operational execution, change management, customer service, customer advocacy, analytical problem solving, communications, continuous improvement, cross boundary collaboration, and to deliver with empathy at scale. It is essential that the individual has proven experience in modeling core company values and contributing to a culture of inclusion. Strong co-operation and collaboration with all HR and business stakeholders are must-have assets.
HR Projects & Programs
Partners with Centers of Excellence on implementing and capitalizing on scalable Human Resources programs and processes (e.g., Rhythm of Business (ROB)/performance and development cycle, management excellence communities, employee movement, ad-hoc projects); manages Human Resources processes for a business, region, or geography by reviewing progress and making recommendations on project/program management.
Leverages, aligns, and integrates communication strategies and messages from the Center of Excellence (COE); guides others in the implementation of communication messages; collaborates with peer disciplines (e.g., Human Resources Business Partnership) to gain buy in on programs and processes from business stakeholders.
Leads in collaboration with peer disciplines (e.g., Talent Management, Learning and Development), as well as global Human Resource partners, to contribute insights, leverage resources, and provide capability building support via scalable projects, programs, and/or initiatives (e.g., manager capability, proactive low performance, communication).
Identifies and aggregates training needs within the business, region, or geography supported; develops implementation plans to address the training needs identified, and partners with peer HR disciplines in developing and coordinating respective trainings as needed.
HR Solutions Consulting
Additional or Preferred Qualifications
Human Resources Programs - Knowledge of the development and implementation process of a Human Resources program. This may include the ability to plan, design, implement, and/or ensure compliance for Human Resources programs used throughout the company.
Consulting - The skill to influence others, develop and maintain working relationships, and deliver results and/or expertise for a client in a professional manner.
Business Acumen - The ability to understand the parts of the business and their interrelationships. This includes skill in understanding the industry, competition, and expected future developments and challenges, the business's competitive strengths and weaknesses, opportunities to grow the business and reduce operating costs, and awareness of the environment for opportunities.
Change Leadership Facilitation - The ability to lead others in implementing change. This includes knowledge of corporate processes, organizational structures, and operations necessary to influence change. This also includes the ability to collaborate with management to ensure people, financial, and informational resources are aligned; ensure decisions are made quickly; develop a 'when, what, how, and who' communication plan; monitor progress of initiatives; and capture lessons learned.
Diversity Promotion - The ability to establish and promote diversity and inclusion in multiple aspects. This may include the ability to identify high-performing and diverse talent, acknowledge/provide accelerated development opportunities and available resources, create and maintain an environment of objectivity, open communication, and respect.
Data Analysis - The ability to systematically gather information from a variety of sources, analyze information, identify implications of data, draw conclusions, generate alternatives and solutions, and evaluate the consequences of choosing each alternative using quality metrics and data. This includes the ability to convert general data and findings into applied, specific information and suggestions that add value to business planning and strategies.
Senior Professional in Human Resources (SPHR)/Society for Human Resources Management-Certified Professional (SHRM-CP)
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (~~~) .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.