Senior Analyst Customer Program Operations (Hybrid)

Job Description Summary

Reporting to the Sr Manager, Customer/Channel Fee programs, this position supports to the offer development process for Enterprise deals across multiple US Business Segments. This position will provide ongoing support of the US Region Contract and Pricing Council. This role will support US Region policies, processes and governance to ensure the effective implementation of complex, critical contract activities which manage business opportunities and risk appropriately. This position will support ad-hoc analytics reporting for BU, Management and Commercial Integration as required. This is an individual contributor role that will work closely with Strategic Customer Group, Commercial Integration, Business, Sales Leaders, and other Commercial Operations functional and Cross-functional Business Partners and will serve as a catalyst to drive best in class contract operations and analytics.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Essential Responsibilities

• Responsible for the proper evaluation and interpretation of contracts to ensure payments are made accurately and timely per the terms and conditions of the contracts

• Ensure timely execution rebates payments and provide clear and open communication to team members, customers and account representatives

• Work cross functionally with internal customers in Offer Development, Commercial Integrators, Sales team, BU, Accounts Payable and SCG to provide review and resolution of contract eligibility or rebate issues

• Responsible for the analysis and resolution of disputed rebates

• Develop variance analysis reporting to identify material fluctuations in sales at the customer and/or material level to understand drivers and ensure data is accurate and payment of fees is appropriate

• Collaborate with Offer development team to initiate business process continuous improvement activities, conduct root cause analysis, determine error prevention solutions, and validate previous or current payments

• Provide Ad-hoc reporting to key business partners and sales team

• Maintain system and tracking logs for contracts, fee and rebate processing for review by fellow analyst and management

• Prepare annual financial budget, quarterly financial projections, and accruals for incentive and other contractually obligated customer portfolio programs to ensure appropriate reserves are reflected on financial statements

Qualifications

• BA/BS required in Finance, Accounting or other business-related fields

• 5-7 years confirmed analysis experience in Contracts Operations

• Understanding of commercial contract development and management

• Ability to act with speed, agility and accountability to drive desirable outcomes

• Ability to work in an evolving organization undergoing significant change

• Highly analytical problem solver with validated eye for business

• Ability to engage with key business partners to evaluate key drivers and analytics to assist in development of clear strategic recommendations and anticipate business needs

• Ability to articulate complex concepts and solutions in a clear, understandable way

• Advanced working knowledge in Excel, Database (i.e. Access, SQL, Oracle) & Data Mining tools

• Proficient in QlikView, Microsoft Power BI & SAP BI/BW in the context of Reporting

Key Competencies

• Customer Focus

• Process Effectiveness

• Dealing with Ambiguity

• Nimble

• Teamwork

Assets

• Data mining experience

• 3-5 years confirmed experience and understanding of Medical Device Consumables products and services

• Portal User for SAP, including the ability to train, document processes, and reside on a governance team to affect change

Total Base Pay Range : $109 600,00 - $180 900,00 USD Annual

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit? ~~~

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

PDN

Primary Work Location

USA NJ - Franklin Lakes

Additional Locations

USA IL - Vernon Hills, USA MD - Sparks - 26 Loveton Circle, USA TX - San Antonio - Silicon Dr

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.