• Senior Analyst - CRM & CPQ Effectiveness

    Danaher CorporationKansas City, KS 66102

    Job #1349913710

  • Beckman Coulter Diagnostics, an operating company of Danaher Corporation, is recruiting for a Senior Analyst - CRM & CPQ Effectiveness. This position can be based in Brea, CA or remote with a preference for west coast or central US locations.The Senior Analyst provides strategic services to business leaders in all matters related to ~~~ (CRM) and Oracle Configure Price Quote (CPQ) systems of Beckman Diagnostics.Will work closely with the Field Sales, Sales Operations, and IT teams to identify opportunities to improve Beckman's CRM and exercise them. This role will be key to ensuring that the global CRM & CPQ needs and challenges are successfully addressed.Ideal candidate will be well-versed in salesforce.comResponsibilities will include a full range of activities from leading small to mid-size projects to assisting other project managers on more complex projects related to CRM tools.RESPONSIBILITIES:+ Participate as the "business owner" in Agile sprints to design and implement improvements to the CRM; conducting communications and training to all CRM users; and providing support in special and strategic North America and global CRM projects.+ Execute and coordinate CRM & CPQ improvement by providing advice, guidance, and best practices to global users and CRM & CPQ administrators (referred as "customers") in the application of CRM & CPQ.+ Stay current with customer needs and strategies; manage customer relationships and expectations by utilizing formal and informal communication methods to collect feedback and communicate updates.+ Identify, create and facilitate process design changes by conducting business and systems process analysis; identifying system inefficiencies; focusing on quality improvements; ensuring data is reliable and valid; developing process improvements and recommending eliminations; and partnering with IT and other stakeholders to ensure systems meet current expectation and long-term business strategies+ Lead and participate in Sprints: producing project documentation and user cases; defining deliverables and acceptance criteria; determining improvement priorities; attending daily scrum meetings; ensuring efficient and on-time delivery of project tasks and milestones+ Conduct testing and collaborate closely with IT to ensure sprints are released successfully and seamlessly+ Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results+ Serve as a liaison between Sales, Sales Operations and IT to assist or gather business requirements needed for system modifications, enhancement and implementations.QUALIFICATIONS:+ Bachelor's degree required with 5+ years' work experience OR Master's degree 3+ years' experience+ Proficiency with ~~~ required, demonstrated by expertise in identifying/gathering requirements, solution design and implementation, testing and sustainability or any combination of these.+ Salesforce-issued certificate for Administrator is highly preferred.+ Proficiency with CPQ systems (Oracle preferred) 1+ years at the Administrator level preferred+ Strong project management, ability to successfully manage several tasks at any given point, strong relationship building skills & communication skills are required+ Proficiency with Microsoft Excel required+ Experience working in a cross-functional environment and interacting with multiple departments+ Natural bias toward action and a track record of bringing answers before management asks the question+ Requires travel to corporate office in Brea if remote based.#LI-GC1#LI-Remote Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We believe you'll like what you see. ~~~ Coulter is a Danaher Operating Company. As a $20B company with 60,000 associates, ranked #162 on the Fortune 500 and, during the past 25 years, DHR stock has outperformed the S&P 500 Index by more than 2,000 percent. The strength of our results is a testament to our teams and the power of the Danaher Business System. Our Purpose: "Helping Realize Life's Potential" is what makes us excited to come to work each ~~~ Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need hardworking people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and bring value for customers and shareholders. Come join our winning ~~~ Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page-Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values.Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available here.