San Francisco, CA, USA
Salesforce Business Analyst, Quote to Cash
San Francisco, CA, USA
IT & Security
Unity's Business Systems Team is looking for a Business Analyst, Quote to Cash! This individual will help achieve the goal of having a single customer view in ~~~ to deliver a positive CRM experience for our Sales and Customer Success organizations. You will work across market segments, business units and geographies to support Go To Market strategies and help the IT product managers understand how our systems need to evolve to meet the growing and diverse needs of our business.
What you'll be doing
Engage with stakeholders and internal users across multiple business processes to triage and manage quote to cash support issues
Help document standard workflows thereby creating/updating knowledge base to streamline the support function and help in faster resolution of tickets.
Assist in IT M&A related activities collaborating with internal and external teams to consolidate CRM systems and meet Go To Market objectives
Articulate feedback and priorities to engineering teams based on collaboration with business architects, solution architects, development teams, business owners across the organization (Corporate Strategy, Product Marketing, Sales Operations, Finance, Monetization, etc.)
Achieve and maintain a solid understanding of Unity's system architecture as a whole, including business practices, processes and strategy.
What we're looking for
Background in enterprise software implementations, preferably CRM applications with strong understanding of Quote to Cash process and customer life cycle
Experience with legacy systems and data migration
Exceptional planning, facilitation, dependency management, risk analysis & cross functional management skills
Technical fluency with object models and relationships in Salesforce and Steelbrick-CPQ; understanding and discussing architectural concepts, schedule trade-offs, and new opportunities with technical team members
You might also have
Experience with any of the following applications are a plus: Zuora, Netsuite, Workday, Reltio, JIRA
Excellent spoken and written communication skills with an ability to state things simply and persuasively for a variety of audiences - internal, external, business and technical
Experience working with geographically diverse teams and remote employees
Life at Unity
Unity (NYSE: U) is the world's leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity's platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.
The company's 1,800+ person research and development team keeps Unity at the forefront of development by working alongside partners to ensure optimized support for the latest releases and platforms. Apps developed by Unity creators were downloaded more than five billion times per month in 2020. For more information, please visit ~~~ .
Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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