Revenue Cycle Improvement Consultant II - Patient Experience

JOB SUMMARY

The Revenue Cycle Improvement Consultant 2 (Patient Experience) is responsible for implementing and continuously improving products, solutions, and workflows for BSWH Revenue Cycle. Their primary focus is identifying and executing strategies and workplans to improve the patient financial experience by aligning the Revenue Cycle with system-wide projects, streamlining the digital patient financial experience, assessing new vendor systems or services, and ensuring BSWH compliance with regulations intended to protect patients.

ESSENTIAL FUNCTIONS OF THE ROLE

Project Management

• Assess current and new patient experience solution capabilities in the market and with Epic, staying ahead of industry leading innovation and changes that can positively impact BSWH Revenue Cycle performance

• Develop and manage project plans, design or redesign plans, build and testing plans, training and communication plans, transformational delivery plans, action plans, budgets, status reports, etc. for assigned project portfolio

• Partner with internal and external teams to successfully manage the overall health and execution of assigned patient experience projects

Performance Management

• Review and monitor metrics pertaining to the patient experience to identify areas of opportunity

• Communicate proactively low performance issues and risks that may impact the patient experience or BSWH compliance, followed by an action plan to remediate performance where applicable

• Submit regular status or performance reports to revenue cycle leadership for assigned projects with the framework of being able to "tell a story" on the BSWH patient experience within existing solutions

Change Management

• Generate revenue cycle improvement communications across revenue cycle teams and leaders or other BSWH stakeholders impacted by assigned projects

• Develop revenue cycle training tools and materials in concert with training teams and vendors to be delivered to revenue cycle departments

• Partner with IS Project Managers / Process Owners / Application Analysts / Epic Analysts / Vendors to build and test system deployments compliant with change control procedures

Vendor Management

• Manage vendor agreements, resources, timelines, etc. with accordance to the executed contract goals and objectives

• Escalate issues, risks, decisions, approvals, and more to revenue cycle leaders and vendor leaders

Relationship Management

• Foster positive and successful relationships at BSWH, Epic and vendors for all assigned revenue cycle projects

• Develop a network of relationships with BSWH leaders to successfully navigate cross-functional projects and build trust and confidence on patient experience project outcomes

KEY SUCCESS FACTORS

• Project management experience with proven communication, mathematical, organizational and implementation skills.

• Knowledge of revenue cycle operation.

• Healthcare consulting experience preferred.

BENEFITS

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits

• 401(k) savings plan with dollar-for-dollar match up to 5%

• Tuition Reimbursement

• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

• EDUCATION - Bachelor's

• EXPERIENCE - 5 Years of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.