Organizational Change Manager III

Overview:

Develops and delivers organizational change management strategies and plans for high-priority, complex projects with significant change impacts affecting three or more business lines or functional areas. Directs or guides team members, Bank change resources or external consultants who serve in change management roles. Focuses on the people side of change, including changes to processes, systems and technology, job roles and organization structures. Drives faster employee adoption and long-term change sustainability increasing benefit realization and ROI (Return on Investment). Leads change management at the Bank-wide level by driving the advancement of change management methodologies, capabilities and skills. Advises on enterprise change management strategy.

Primary Responsibilities:

• Apply structured change management approach and tools to develop change strategies and plans to support the adoption and value realization of large-scale, complex change initiatives.

• Serve as key liaison with Technology & Banking Operations, IT Project Management Governance and senior leadership. Serve as primary liaison to the change sponsor, project manager, leadership, overall project team, and stakeholders. Provide leadership to enhance change effectiveness.

• Oversee multiple change project schedules, associated budgets, and resources. Integrate change management activities and tasks into project plan. Analyze the volume of change across multiple projects in different parts of the organization. Recommend project sequencing to address capacity concerns.

• Build and maintain a variety of mutually beneficial stakeholder relationships that advance Bank-wide change management effectiveness and capability with a focus on senior and executive leadership levels as well as with strategic external partners.

• Conduct and analyze a variety of assessments including stakeholder assessment, change impact analyses, and change readiness.

• Identify, analyze and develop tactics to mitigate change barriers and resistance and enable change readiness.

• Engage, and coach senior leaders on effective change leadership.

• Direct or complete the development, delivery and management of communications. Work with corporate and line of business communications teams as needed.

• Provide input, document requirements and support the design and delivery of training programs or learning resources. Work with Learning & Development teams. May manage external training development and delivery resources.

• Define and measure business readiness and success metrics and monitor change progress. Gather qualitative and quantitative data through survey development, focus groups, interviews, and other feedback mechanisms.

• Develop and facilitate the implementation of change sustainability and business transition plans.

• Adapt to new projects and stakeholders when the subject matter is unfamiliar.

• Guide and advocate for the expansion, integration, and maintenance of organizational change management processes and competencies across the Bank. Remain current on change management industry best practices and apply to Bank processes as appropriate.

• Serve as internal change management expert. Provide change leadership coaching as appropriate. Provide organizational change management coaching, mentoring and learning opportunities for change management practitioners as well as project and program managers. Develop and maintain a change management community of practice.

• Manage other change management professionals who are not direct reports. Partner with other groups instrumental in leading change as well as preferred change management consulting vendors.

• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.

• Promote an environment that supports diversity and reflects the M&T Bank brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Complete other related duties as assigned.

Scope of Responsibilities:

Education and Experience Required:

Bachelors' degree and a minimum of 7 years' experience in a change management, learning and development, employee communications, or product or project management role, or in lieu of a degree, a combined minimum of 11 years' higher education and/or work experience, including a minimum of 7 years' experience in a change management, learning and development, employee communications, or product or project management role

Advanced experience applying change management principles, methodologies and tools to deliver on projects' desired business outcomes

Evidence of leading large-scale high-impact change initiatives in large organizations

Proven strong verbal and written communication skills, particularly in negotiating, influencing and gaining consensus

Experience clearly communicating complex concepts in a simple manner

History of communicating verbally and in writing with senior management on status of initiatives

Excellent project management skills

Demonstrated history of delivering quality on time for large-scale change projects

Extensive experience handling multiple tasks and projects

Extensive experience working under time constraints in support of various initiatives

Advanced experience with pertinent word processing, spreadsheet, presentation, project management and email software

Education and Experience Preferred:

MBA (Master's degree in Business Administration) or advanced degree in Organizational Development, Organizational Behavior, or Change Management

Change management certification

PMP (Project Management Professional) certification

Minimum of 3 years' experience in a dedicated change management role

Experienced in team collaboration and file-sharing applications

Excellent problem-solving skills

Excellent critical thinking skills

Proven ability to think strategically with the ability to identify connections between various parts and systems of an organization

Banking/financial industry experience

Strong business acumen

Strong understanding of organizational issues and challenges

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $100,611.94 - $167,686.57 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.