Operations Services Coordinator

Job Title: Operations Services Coordinator

Job Summary: Seeking a detail-oriented Operations Services Coordinator to provide essential support to our development and operations team. The ideal candidate will be adept at managing multiple tasks with a focus on supporting the team through pipeline reporting, coordinating communication and marketing efforts, and maintaining the integrity of our development/operational processes.

Key Responsibilities

Operations Services

• Administrator of delivery aggregators.

• Tracking of information within the development team

• Assist in acquiring and maintaining store licenses.

• Administrator of GIAM, RCC (LVE/TBC/KFC alignment process)

• Set up of new buildings with Water, Electric and Gas Services.

• Assist in the management and reporting of Corrigo & Ecotrak systems.

Cross Functional Support

• Assist with tracking and scheduling of cameras and alarm systems.

• Assist and support the LP department with tracking and scheduling of cameras and alarm systems.

• Review LP invoicing to determine proper financial allocation.

• Provide technical administration support as needed.

Operations/Development/Facilities/Facilities

• Provide awareness to the field with specific alerts from the brand.

• Participate in weekly calls with the brand and LVE team.

• Be prepared to support other roles within the team as required to ensure departmental success.

Other Responsibilities

• Works closely with cross functional teams to assess pricing recommendations and implementation throughout the LVE brands.

• Digital resource to help drive transactions growth and savings as it relates to delivery performance.

• Assist in the creation of scripts for various communication and marketing efforts and loyalty including but not limited to non-traditional marketing, fundraising, catering, and social media.

• Assist with the development of grand opening plans, to include but not limited to providing guidance and support to the grand opening process and working directly with DOs/MCs/ACs.

• Develops tactical programs, when necessary, that drive transaction growth that include digital marketing, outdoor billboards/DOT signage, and social media.

• Manage agency partners and vendors to research local marketing opportunities and ensure successful execution of all marketing-related partner projects.

• Plan company functions in conjunction with Human Resources

• Knowledge of local markets and core marketing concepts

• Manage budgets according to plan.

• Works closely with functional teams to prepare marketing reports by collecting and analyzing sales data to evaluate brand promotion ROIs.

• Assist with company website content and editorial direction.

• LVE incentives to drive field awareness & participation (Round Up as an example)

Qualifications

• Degree in business administration, Communications, or related field preferred.

• Proven experience in a coordination role within a development or similar department.

• Strong organizational skills with the ability to manage multiple tasks simultaneously.

• Excellent communication skills, both written and verbal.

• Proficient in MS Office Suite

• Ability to work in a fast-paced environment and adapt to changing priorities.

• Strong team player with a collaborative mindset.

• Ability to work autonomously with little direction.

• Takes initiative and seeks to improve processes and use of new technologies.

Preferred Qualifications

• Restaurant experience preferred.

• Excellent verbal and written communication skills.

• Excellent time management skills with a proven ability to meet deadlines.

• Proficient with Microsoft Office Suite and other related marketing software.

• Strong planning and project management skills with the ability to handle multiple assignments, prioritize work and flexibly adapt to changing priorities.

• Ability to work independently, follow-up and close-out questions/issues.

• Confident reaching out and responding to internal and external stakeholders.

• Excellent proof-reading skills