• Operations Coordinator

    Alera GroupGrand Rapids, MI 49507

    Job #1571512106

  • Overview

    Lighthouse, an Alera Group Company is seeking an Operations Coordinator to join their team.

    Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?

    Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?

    If that's what you're looking for, this is your chance to be part of an amazing organization!

    About Lighthouse, An Alera Group Company

    Established in 1995, Lighthouse is a full-service insurance firm serving communities throughout Michigan. We are proud, trusted insurance experts empowering our clients to live confidently knowing the Lighthouse Team is behind them. As an Alera Group company, our teams have access to a national pool of industry-leading resources while maintaining our unique local capabilities, relationships, and commitment to the communities we serve. We provide the best of both worlds: national scope and local service.

    Why Work Here?

    We maintain a unique model of collaboration at a local and national level enabling employees to learn, grow, and make a positive impact. We focus on listening generously, speaking straight, and building each other up through mutual accountability and shared success.

    The Operations Coordinator is responsible for overseeing the general operations of the company and ensuring that logistical needs are met. The Operations Coordinator will provide support, direction and organization in the consistent and effective application of policies, procedures, and best practices of the Operations department. This position supports all areas of the company's operations including Accounting, Human Resources, Marketing and Technology. They are the point person for facilities on an ongoing basis and serve as a liaison between company employees, outside contractors and vendors to ensure the optimal working environment for Lighthouse Group employees. The Operations Coordinator assists in the creation of a work environment and culture that reinforces our company's mission and core values including the planning and execution of corporate events and employee engagement activities.


    • Adhere to agency best practices relative to workflow management and data integrity

    • Support the management of renewal and proposal processes

    • Develop and maintain a strong relationship with Internal Services and the Account Management team

    • Prepare documents for client meetings

    • Assist Account Managers with client management and stewardship tasks; including, but not limited to, claims, reporting, motor vehicle reports, and certificate issuance

    • Research policy language and compare coverage options to support Account Manager decision-making

    • Master internal client management systems, including AMS 360 and ImageRight

    • Assist in training entry level team members

    • Pursue a program for personal and professional development

    • Assist in maintenance of stewardship reporting for Account Management

    • Create and maintain a positive work environment - build trust, open communication, creative thinking & cohesive teamwork

    • Support Lighthouse Group culture through leading by example

    • Performs other duties and projects as required


    • Bachelor's degree preferred

    • Related internships or work experience preferred

    • Sets and achieves project goals and communicates status of projects

    • Ability to respond effectively to the most sensitive inquiries or complaints

    • Self-starter with strong problem-solving skills

    • Friendly and personable

    • Must be detail oriented, dependable, accurate, flexible, and able to take initiative

    • Possess the ability to collaborate with diverse individuals

    • Possess strong proficiency with Windows and Microsoft Office

    • Must have the ability to organize and prioritize work during high volume periods to meet timelines

    • Maintain the ability to use both verbal and written communication skills effectively

    Equal Opportunity Employment

    We're an equal opportunity employer . All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

    If you're a California resident, please read the California Consumer Privacy Act (~~~) prior to applying

    Job Locations US-MI-Grand Rapids

    ID 2021-1900

    Category Shared Services

    Type Regular Full-Time

    Firm Name Lighthouse Insurance Group