• OCM Analyst

    AbbottNorth Chicago, IL 60064

    Job #1050849434

  • Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

    Primary Job Function:

    The CFS/SSO OCM Analyst

    He/she will manage multiple projects at once and be able to coordinate and communicate effectively with stakeholders at all levels of the organization.

    He/she will partner with the business to ensure organizational change management is integrated into assigned projects and meets program/project objectives thus increasing adoption and usage. This includes planning change activities and milestones, engaging stakeholders to get buy-in, and communicating and implementing changes.

    Core Job Responsibilities:

    • Leverages Abbott's CFS/SSO change management and training methodology

    • Establishes and maintains productive relationships with all levels in Finance, CFS/SSO, business functions, and with external partners

    • OCM:

    • Develops key elements of the OCM Approach document(s), and executes on actionable, targeted plans, including communication plan, stakeholder management plan, change impacts, and training plan.

    • Manages the development/delivery of training, role mapping, measure business readiness, support pre implementation-controlled release and sustainment, and contribute to Phase 0 assessments.

    • Identifies potential project-related people-side risks and anticipated points of resistance, and develops specific plans to mitigate or address the concerns

    • Defines and measures organization readiness, establish metrics to assess the effectiveness of communication, training and other change management vehicles and user understanding

    • Supports users during implementations/go lives

    • Assembles, mobilizes and manages a voice of the customer (VOC).

    • Communicates complex role, process and technology changes clearly and succinctly

    • Knowledge Transfer:

    • Working with SMEs, conducts end user knowledge transfer needs assessment.

    • Designs & develops reference materials to deliver knowledge transfer in an effective manner. As required, create website content, presentations, reference materials. Meets the target dates according to the project plan.

    • Proactively meets with business partners to align and ensure the learning solution recommendations and deliverables are adequate to meet current and future business needs.

    • Supports user adoption by developing role-based solutions, and manage compliance and reporting

    • Maintains and manages the list of VOC participants, facilitates the Train the Trainer process for deployments and sustainability

    • Project Management

    • Leads department level projects or aids Program or Project managers on phases of a larger project.

    • Support and manage elements of a project/programs role management and training environment, as well as provide oversight related to other training tasks and deliverables.

    Minimum Education:

    Bachelor's Degree preferably in Adult Learning, Instructional Design, organization change management, organizational development, journalism/marketing/communications or related discipline, with experience in the discipline of information management/information systems OR equivalent level of related experience in training design, development & implementation, curriculum management, or organizational change management within a global SAP landscape.

    Minimum Experience/Training Required:

    • Experience (at least 7 years) supporting change management, training and communication efforts for multiple global, complex technology implementations

    • Prior experience delivering OCM (including training) for SAP projects and navigating client-facing environments

    • Prosci or other Change Management Certification, preferred

    An Equal Opportunity Employer

    Abbot welcomes and encourages diversity in our workforce.

    We provide reasonable accommodation to qualified individuals with disabilities.

    To request accommodation, please call ~~~ or email ~~~