Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: None
Job Family: Business Process Analysis
GDIT is a leading IT services company, supporting some of the most complex government, defense, and intelligence projects across the country. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is a ServiceNow platinum partner. We are looking grow our ServiceNow Business. Join our team as a Certified ITIL Expert and help our clients to solve their most critical business challenges, improve performance and gain a competitive edge.
Duties and Responsibilities
This position will require mix of technical excellence, strong communication; customer service skills and IT Sservice Mmanagement (ITSM) process knowledge and experience. This position will require mix of technical excellence, strong communication; customer service skills and IT service management process knowledge.
Evaluate current ITILITSM environment and existing Implementation Plansto identify areas for improvement
Provide leadership and ITILITSM experience to simplify and improve the current processes based on industry best practices
Perform gap analysis and provide recommendations
Develops strategies to eliminate gaps in service while improving efficiency and effectiveness
Works with stakeholders to communicate ITSM vision and benefits
Identifies and removes risks associated with proposed processes
Provide ITIL best practice service management consulting at a strategic, design, and operational level
Champion organizational change and adoption of service management best practices by providing coaching and training until processes become ingrained into the culture
Assists with organizational transformation efforts
Provides guidance and implements processes and artifacts for Service Strategy, Service Design, Continual Service Improvement processes
Build a strong ownership culture and encourage collaborativecollaboration within the Client & Internal Delivery teams
Bachelor's degree in related field or equivalent experience
ITIL Expert Certification
10+ years of experience with large and complex ITSM engagements, preferably to include ServiceNow or Remedy.
Demonstrated applied knowledge of real-world environments in both the Service Support and Service Delivery focus areas
Developed communication and diplomacy skills with a strong ability to persuade, influence and effectively embrace client and stakeholder relationships
Advanced communication (oral and written) skills; the ability to listen effectively, react appropriately to feedback and construct an effective working environment
Exceptional interpersonal skills including the ability to negotiate to fair and reasonable conclusions
Ability to work under pressure and be highly pro-active in prioritizing issues
Ability to adapt and respond rapidly to changing priorities and demands
Must be able to obtain a Position of Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting
Must be able to pass an agency criminal background check.
GDIT is Your Place
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.