Eversource Energy • East Berlin, CT 06023
Job #2687304093
IT Analyst, Service Management (Hybrid)
This is a hybrid role. The first three months are fulltime in the office.
Our Team
IT Analyst, Service Management serves as a liaison between Eversource business area(s) and IT and has a detailed understanding of the business goals and objectives. This position works closely with the product line managers to understand their business needs and collaborates with appropriate IT partners to resolve issues and suggest business solutions. This position is responsible for collecting, clarifying, and translating their requirements into functional and technical requirements by collaborating on conceptual solution design options with IT.
Responsible for anticipating and defining business requirements for new and/or enhanced products, services, or optimized IT processes. This position consults in IT strategy and planning, workflow and process design, and product solution development. The ITBSA is a leader and plays a key role throughout the lifecycle of small and large projects.
Essential Functions:
Support and knowledge of all ITIL & ITSM processes
Technical Knowledge/Skill/Education/Licenses/Certifications: Technical Knowledge/Skill:
Leadership Behaviors/Competencies:
Set and Communicate Direction and Priorities
Build Trusting Relationships
Manage and Develop People
Foster Teamwork and Cross-functional Collaboration
Create a Diverse, Inclusive Workforce
Lead Change
Compensation and Benefits
Eversource offers a competitive total rewards program. The annual salary range for this position starts at $108,370.00 to $120,410.00, plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of our benefits.
Worker Type:
Regular
Number of Openings:
1
EEO Statement
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Emergency Response:
Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
Eversource Energy • Hartford, CT 06132 • 4 Days Ago
Eversource Energy • Hartford, CT 06132 • 11 Days Ago
Eversource Energy • East Berlin, CT 06023 • Apr 25
Saxon Global • Bristol, CT 06010 • Jan 26
Webster Financial Corporation • Southington, CT 06489 • Apr 19
IRS • Hartford, CT 06183 • Yesterday
Kennedy-Wilson, Inc. • Farmington, CT 06030 • Apr 17