Implementation Consultant, Payroll Software

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Position Summary:

WorkMarket, an ADP Company, is the leading platform for on-demand workforce management. Our cloud-based Freelance Management System (FMS) is used by today's companies to organize, manage and pay their freelancers and independent contractors.? The team is passionate about redefining the labor model for the 21st century and creating the best solutions for our customers. It is a large, complicated problem to solve, and we can't do it without having the best talent moving us forward and thinking outside the box. As an Implementation Consultant, you'll analyze client use cases, align with client on their needs, determine a client solution, configure the WorkMarket application, validate the client solution and train client users to create exceptional on-boarding experiences for each implementation. You'll combine your analytic, consultative and project management skills with your ability to simplify complex information-you help clients develop the skills and confidence to use our management solutions with ease.

RESPONSIBILITIES:

• Create and manage client-specific project plans, aligning client timelines with internal dependencies

• Coordinate technical resources to ensure integration solutions are aligned with business goals & timelines

• Implement ADP's solutions to clients, following ADP guidelines, and in accordance with client expectations

• Apply industry and product knowledge to optimize system configurations

• Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness

• Train client users on all aspects of the WorkMarket platform and consult on best practices

• Communicate consistently with client to resolve issues and provide solutions

• Ensure accuracy of all aspects of client set up

• Remain engaged with client throughout implementation, until client is successfully running ADP solutions

• Maintain and expand knowledge and proficiency on implementation job function, ADP products/services and implementation best practices

• Participate in internal process improvement projects as needed

QUALIFICATIONS:

• Bachelor's degree or equivalent work experience

• 3+ years of experience working in a Business-to-Business client implementation, with any combination of consulting, SaaS implementation, Payroll implementation, project management or account management environment

• Experience driving multi-faceted project plans with many client stakeholders

• Can easily learn and adopt new technologies as a front end user

• Comfortable working in a lightly structured environment; flexibility to adapt client solution configuration and training approached based on scenario

• The ability to learn and apply concepts in new situations

• Strong client relationship skills

• Proven ability to maintain focus and work effectively with multiple demands

• Ability to lead teams to accomplish tasks

• Must be comfortable working in a performance-based environment while demonstrating high ethical standards

• Excellent analytical skills and time management skills

• Excellent communication skills both verbal and written

• Must be proficient using Microsoft Office

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ~~~/ to learn more about ADP's culture and our full set of values.