Human Resources Operations Manager

Description

Introduction

Do you want to join an organization that invests in you as a Human Resources Operations Manager? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (~~~)

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Human Resources Operations Manager like you to be a part of our team.

Job Summary and Qualifications

The HR Ops Excellence Manager will oversee onboarding and training HR Coordinators supporting Corporate departments, HRG and other field-based process levels. You will lead the team to ensure tasks are completed accurately, efficiently and in compliance with policies. Your role extends to managing performance and development goals for the team, fostering proficiency and mastery of skills. Collaborating with AVP, you will drive process improvement initiatives implementing changes to enhance services for HR Business Partners and customers. Leveraging HRBP experiences, you will cultivate a culture of curiosity, encouraging exploration beyond the tactical aspects of the role to understand the why and impact of tasks completed. Additionally, you will partner with HRanswers, sharing insights and fostering continuous learning and improvement.

What you will do in this role:

• Lead day-to-day operations ensuring tasks and transactions are completed, timely and accurately through routine quality checks.

• Create, implement and manage training and onboarding needs for the team.

• Leads quality assurance checks.

• Lead activities to ensure understanding of output beyond tactical processes.

• Resolve escalated actions around payroll, benefits and other HR questions resulting from transactions.

• Serve as TAFW liaison for HRBPs to answer LOA process questions, research date errors or payroll concerns, serve as Hope Fund Liaison for various teams, serve as liaison to synthesize and customize NewsFlash articles to post on HR Spotlight, and other tasks as assigned.

• Drive process improvement to address unique challenges.

• Serve as liaison to Group and Division HR leaders to facilitate workflow and provide HR counsel, bridging GHR technology, payroll and other nuances to accomplish end state on personnel actions, requisitions, position updates, over/under payments, navigating change in employer with W2 impact, etc.

• Serve as a proactive thought leader to counsel Group and Division HR leaders on alternatives to enhance employee experience.

• Broad knowledge of HR concepts and terminology.

• Strong customer service: manage multiple priorities and be agile to serve different organizations with different processes or needs.

• Think tactically and strategically and be results-oriented.

• Process improvement oriented to continually ask questions, research, partner, and escalate issues to create value added service/consultation to drive results and high customer satisfaction.

• Strong computer skills and technical capabilities, including but not limited to, GHR (including reporting), Lawson, Excel, PowerPoint, etc.

• Must be flexible, work well under pressure, and have the ability to readily adapt to change.

• Performs other duties as assigned.

• Practices and adheres to the "Code of Conduct" philosophy and "Mission and Value Statement."

What qualifications you will need:

• Bachelors Degree, required

• 3+ years of experience in HR operations

• 3+ years of experience in HRBP or similar role

• 1+ year(s) of experience in managing staff

Human Resources Group empowers our people to grow and give purpose to the HCA Healthcare culture. We deliver our Human Resource model in three sectors: HR Business Partners, HR Shared Operations and HR Centers of Excellence. HR Business Partner teams are critical to the success of our HR delivery model. We drive performance to achieve successful results to better care for our patients, communities and each other.

HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for ten consecutive years (2010-2019). In 2019, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Human Resources Operations Manager opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.