Franchise Analyst - Project Management

A Day in the Life:

The purpose of the Franchise Analyst is to support the Franchise team by maintaining and processing company database for the Licensees including legal documents, locations, revenue, royalties, fleet counts and accuracy and compliance with Insurance requirements, ABAC and company policies. The Franchise Analyst should also maintain and control all Licensee files and correspondence. Facilitate the Company record keeping and documents on the shared drive in a manner the franchise team, legal, accounting and others support teams can easily access. Manage/support yearly franchise conventions, all franchise events and meetings. This individual will also assist with administrative duties to further support the needs of the department and coordinate all communications with the franchise partners within the region. Direct support to the North America Operations department in gathering operations-related data and preparing reports.

The starting salary for this role is $60K; commensurate with experience.

What You'll Do:

• Act as a liaison to Franchise operators on the following topics:

• Ensure that their annual blackout dates are updated for Holiday and general promo codes.

• Audit and verify that licensees have current Certificates of Insurance.

• Assist with password resets.

• Manage yearly/holiday offsells and promo offsells.

• Additional Customer Service type requests.

• Provide support with opening, closing and updating renting locations with Global Database Department (GDD)

• Administrative duties to include:

• Prepare and send communications/bulletin updates on compliance and regulatory notices such as policies and procedure changes, fees and other general info including holiday closures.

• Conduct introductory training for new or existing licensees

• Coordinate the licensees' access to the Hertz systems (Hertz Partners, VPN and RAM systems, the Brand Zone, In Moment)

• Keep multiple sites updated including Franconnect, Hertz Gold Pages directory & the Hertz Partners site

• Submit office supplies requisitions in Oracle.

• Analysis and Reporting

• Analysis in support of key initiatives and preparation of related reports

• Creating and maintaining financial models to track performance

• Querying databases to extract data needed for analysis

• Key Performance Indicator development and reporting

• Billing & Accounting

• Manage MVR Portal entries

• Notify changes of the franchise agreements the accounting department

• Customer Service:

• Liaise with the Customer Service Department & the licensees to ensure prompt response & satisfactory resolution of cases.

• Update and distribute Customer Service Contact List.

• Franchise Agreements

• Legal

• Initiate and ensure the proper execution of the renewal/new franchise agreement package

• Prepare initial Commercial Terms & Renewal Addendums forms (internal process with legal)

• Request Amendatory Agreements

• Draft extension letters, payment plans, and other legal documents required

• Compliance

• Create Initial profile for licensees in the Steele system and distribute link to complete ABAC questionnaire

• Review and obtain approval from the Compliance Dept.

• Credit

• Collect and review franchise application

• Coordinate letters of credit, if required

• Coordinate between the franchisee and the credit dept. for approval

• Audit

• Provide support with audit information required by internal audit

What We're Looking For:

• 0-2 years of administrative business experience with proficiency in project management.

• Bachelor's degree or equivalent work experience.

• Ability to collaborate with internal and external stakeholders across multiple functions and locations

• Ability to influence

• Flexible and adaptable; ability to work effectively in ambiguous situations

• Excellent verbal and written communication skills

• Results driven, ability to make decisions and help solve problems

• Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.

• Ability to drive process and organizational change.

• Ability to motivate teams and keep a positive attitude in a fast-paced environment.

• Ability to work under minimal supervision with a goal-oriented mindset.

• Ability to see the big picture and leverage critical thinking and decision-making skills.

• Excellent organization, time management, delegation, and prioritization skills.

• Courageous leadership and accountability.

What's In It For You:

• Up to 40% off the base rate of any standard Hertz Rental??

• Paid Time Off

• Medical, Dental & Vision plan options

• Retirement programs, including 401(k) employer matching

• Paid Parental Leave & Adoption Assistance

• Employee Assistance Program for employees & family

• Educational Reimbursement & Discounts

• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

• Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran