Director, Franchise Operations - Dunkin'

The Director of Franchise Operations leads a team of Franchise Business Consultants to achieve the portfolio operating plan and business performance goals. The DFO aligns regional goals with those of the brand and company. They also coach Franchise Business Consultants to provide consultative support to franchisees on sales, operations, profit, and network growth, ensuring that franchisee goals are achieved or exceeded. The DFO identifies, plans for, and provides solutions or support to Franchise Business Consultants and Franchisees.

RESPONSIBILITIES

• Achieve the operations and business performance goals for their portfolio of Franchisees, as set by brand leadership.

• Provide support and coaching to Franchise Business Consultants as they facilitate the Annual Planning and Franchise Business Review (FBR) process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments.

• Provide leadership to franchisees and Franchise Business Consultants to achieve annual goals.

• Provide coaching to Franchise Business Consultants to support personal and professional development, and build a cohesive, high-performing team.

• Track, review, and analyze on-going data and analytics to determine actions, confirm strategies, and guide Franchise Business Consultant and Franchisee actions toward their goals, commitments, and plans. Interpret data to provide coaching and recommendations on priorities for Franchisee to address. Lead Franchise Business Consultants in strategic and complex Franchisee conversations, building and strengthening relationships with Franchisees, and demonstrating desired consultative behaviors.

• Facilitate the involvement of Inspire functional groups to provide the correct resources to Franchise Business Consultants to assist franchisees.

• Collaborate across the Brand to identify gaps and determine training needs for Franchisees and Franchise Business Consultants with the Inspire Learning and Development team. Validate that required training tools are being utilized and brand standards are being met at all levels.

• Ensure the effective use of G&A expenses within parameters set by the Brand.

• Complete all responsible administrative functions and requirements of the position in a timely manner.

EDUCATION AND EXPERIENCE QUALIFICATIONS

• Minimum High School or GED

• Preferred 4-year degree or equivalent

• 5 years restaurant or retail management experience with multi-unit leadership or franchise consultant experience

REQUIRED KNOWLEDGE, SKILLS, or ABILITIES

• Strong leadership skills, including ability to provide vision, motivate team and ensure accountability

• Sound business and financial acumen

• Excellent consultative and coaching skills

• Excellent oral and written communication and interpersonal skills

• Able to handle complex issues and difficult conversations

• eMust be able to build credibility and trusting relationships with internal and external stakeholders

• Able to develop and execute plans to drive results

• Able to interpret data and use it to inform decisions

• Thorough understanding and knowledge of restaurant operations

• Knowledgeable about process of development and construction

• Entrepreneurial with balance of strategic and operational skills

• Innovative and creative

From chefs who create exciting new flavors to crew members who know exactly how you want your drink - we strive to keep our guests at their best here at Dunkin'. That's what American runs on. Come run with us!

Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 32,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide.

We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.