Crisis Management Officer

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

The Crisis Management Officer role on the enterprise Crisis Management team operationally supports the Crisis Management Executive by detecting and analyzing risks to the bank, conducting assessments of risks and impacts in the context of the bank's risk appetite and tolerance, and preparing incident communications for senior leadership. The Crisis Management Officer is responsible for gathering and assessing information from multiple sources using various technology tools, collaborating with a team in a high-paced environment, and maintaining detailed event documentation in a system of record. The scope of this role is enterprise-wide, offering the ability to engage with diverse risk-type subject matter experts across both first and second lines of defense under a range of scenarios including life safety, information security, technology, facilities impacts, operations, resiliency, fraud, privacy, and much more. Prior experience working in a command center environment, particularly in the financial sector, is a plus.

The Crisis Management Officer role will

• Support the bank's effective management of incidents and crisis events as part of the enterprise Crisis Management team

• Support program design and execution leveraging Microsoft 365, particularly Teams, SharePoint, Power Apps, Workflows, and Power BI

• Be a daily power user of ESRI's ArcGIS geospatial intelligence platform for visualizing, exploring, and analyzing risks (such as severe weather and natural disasters) and impacts to the bank's staff and assets

• Participate in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience

• Engage with Business Line subject matter experts to review and calibrate enterprise escalation triggers, communication requirements, and enhance incident response plans

• Collaborate and consult with team leaders in supporting project plans, policies, and procedures

• Support integration of U.S. Bank's Crisis Management program with other, related initiatives and programs (e.g., enterprise risk management, cybersecurity, business continuity/disaster recovery, anti-fraud, etc.); Produce and maintain related documentation and metrics pertaining to incident processes and procedures

• Support efforts to embed U.S. Bank's Crisis Management program into existing processes and to leverage technology in the execution of crisis response

• Support drafting time sensitive incident communications requiring the ability to rapidly read, understand, and distill disparate and dynamic information streams

• Participate in efforts to produce reports on preparedness, plans, findings, including tracking and resolving ongoing repetitive incident-related issues, root cause analysis status and other post-incident review, preventative measures being implemented, and continuous improvement

Basic Qualifications

• Bachelor's degree, or equivalent work experience

• Typically more than eight years of applicable experience

Preferred Skills/Experience

• Banking and risk management experience

• Intelligence or business intelligence experience

• Systemic financial services industry risks

• Familiarity with Microsoft 365 suite

• GIS concepts and tools

• Data analytics concepts and tools

• Regulatory compliance experience

• Ability to lead by example and influence change

• Experience in writing with high accuracy under tight deadlines

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

**We are hiring in the following locations:

• Cincinnati, OH

• Minneapolis, MN

• Charlotte, NC

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (~~~) .

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (~~~) EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (~~~) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $108,375.00 - $127,500.00 - $140,250.00

U.S. Bank accepts applications for this position on an ongoing basis.