• Commission Collection Supervisor

    American Express Global Business Travel Phoenix, AZ 85067

    Job #2385816124

  • Meetings and Events Commission Collection Supervisor

    This position is with Global Supplier Partnerships Finance Operations (GSP). GSP, gathers, manages, analyzes, and distributes data on American Express Global Business Travel Meetings and Events (M&E) suppliers. As the M&E Global Supplier Billing Supervisor, you will be responsible for the timely and accurate extraction of CVENT data, preparation required projects, invoice creation/distribution and collection of event related commissions. This position addresses tight deadlines and a multitude of reporting activities including weekly, monthly and quarterly collection and cash reporting, interim and annual audit preparation, and Ad-hoc tasks as requested by management. This position plays a key role as liaison between American Express Global Supplier Relations, M&E, Finance, and external event suppliers.

    Roles & Responsibilities

    • Supervision of assigned team members including goal setting, team building, and performance management Ensure team meets all deadlines as established by management

    • Training and professional development of subordinate analysts

    • Build and maintain strong relationships with key business and finance partners

    • Work with team members on collection efforts identifying challenges and working to remove obstacles

    • Ensure accurate and timely invoice issuance and application of cash payments

    • Control point monitoring

    • Assist in development and maintenance of process performance metrics

    • M&E Contract interpretation and analysis

    • Assist management in the preparation of interim and annual audit requirements

    • Provide scheduled deliverables in a timely manner and Ad-hoc reporting as requested

    • Participate in monthly dunning/collection calls with M&E leadership


    • Bachelor's degree in business or related field

    • Prior collection experience required

    • Minimum five years of supervisory experience required

    • Knowledge of NetSuite helpful

    • Ability to assist with automation related to making M&E process more time effective

    • Effective written and verbal Communication skills

    • Ability to remain professional when faced with adversity

    • Effectively use behavior modification to motivate and achieve results

    • Provide positive reinforcements to achieve results

    • Demonstrates a high level of technical competence

    • Overtime and weekend hours may be required to meet deadlines


    United States - Arizona - Phoenix

    The US national annual base salary range for this position is from $50,000 to $100,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

    In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our 2022 Benefits-at-a-Glance document.

    GBT 2022 Benefits-at-a-Glance (~~~)

    It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

    GBT Recruitment Privacy Statement (~~~/)

    American Express Global Business Travel (GBT) is the world's leading business partner for managed travel. We help companies and employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.

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