Cisco • Durham, NC 27709
Why You'll Love Cisco
The Cisco IT team is changing the way we run Cisco's operations by enhancing the power of technology, the best of business processes and superior data insights. Together, we will Reimagine the Cisco experience. Show the world how to Reinvent applications and use the future of the Internet to Showcase Cisco: our people, products, processes, systems, and data. Please join us and make this journey together.
Who You Will Work With
You will report to a senior manager or a director of the organization full of transparent, candid and dedicated architects, analysts and specialists globally. You love multifaceted environment, that challenges the status quo always. You like freedom to be creative and like to fail fast, to accelerate success.
What You Will Do
This Business System Analyst position focuses on tactical and operational direction enablement and implementation of strategic vision of the Services Order Management.
Work closely with business partners to understand the requirements and develop End to End solution architecture to support business objectives.
See opportunities & struggles and offer potential solutions at or above industry standards to set Cisco apart in the future.
Lead new solution offerings development by identifying/defining use cases, writing process blueprints and walkthroughs and lead in the planning/ implementation of projects and pivotal initiatives.
Provide oversight on solution and technical mentorship to team members for the successful delivery of projects.
Ensure the team has the vital skills and expertise to deliver solutions to the market; anticipate product and technology requirements and drive training the team to meet future demand.
Develop people, processes, and assets to delivery of large, global projects.
Mentor and lead new team members. Acquire, maintain, and grow the knowledge within the team.
Who You Are
Must have 5 years+ hands on experience in any Oracle ERP Applications
Functional knowledge of SFDC - Service Cloud & Field Service management and Camunda preferred
Knowledge of PEGA business rules engine is an added advantage
Expertise in process modeling tools, notations and UML - Deep understanding of control flow diagrams and workflows
Proven expertise of SIPOC and its six sigma applications for process development
Demonstrable experience in a business facing role, with explicit experience in running business monthly / quarterly business review
Experience with multiple full lifecycle implementations, as Lead Business System Analyst and familiarity and understanding of rapid deployment methodologies
Understands new technologies related to Cloud integration.
Proven and demonstrable communication skills using MS Office suite including MS Visio.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
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