• AVP of Operations

    Sedgwick Indianapolis, IN 46202

    Job #2240164738

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    AVP of Operations


    For a career path that is both challenging and rewarding, join Sedgwick's talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets-their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

    PRIMARY PURPOSE : To be responsible for the technical and operational functions for assigned office(s) including compliance with company standards and industry best practices; to ensure consistent delivery of quality services including direct operational responsibility of an office in the location where the manager resides; to handle the staffing and training needs, as well as staff development, career and succession planning; and to be responsible for budget preparation and profit and loss management for assigned office(s). Has direct and/or indirect responsibility for 100-299 colleagues.


    • Responsible for overall operations management for all locations/offices within an area.

    • Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements.

    • Establishes business plan with goals and objectives for the assigned area and locations/offices.

    • Monitors management reports relating to the area/office performance.

    • Assists with the coordination of sales and client service efforts.


    • Performs other duties as assigned,

    • Supports the organization's quality program(s).

    • Travels as required.


    • Administers company personnel policies in all areas and follows company staffing standards and training recommendations.

    • Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews.

    • Provides support, guidance, leadership and motivation to promote maximum performance.


    Education & Licensing

    Bachelor's degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required.


    Ten (10) years claims management experience or equivalent combination of education and experience required to include four (4) years supervisory experience.

    Skills & Knowledge

    • Strong technical claims knowledge

    • Excellent oral and written communication, including presentation skills

    • PC literate, including Microsoft Office products

    • Leadership/management/motivational skills

    • Analytical and interpretive skills

    • Strong organizational skills

    • Excellent interpersonal skills

    • Excellent negotiation skills

    • Ability to work in a team environment

    • Ability to meet or exceed Performance Competencies


    When applicable and appropriate, consideration will be given to reasonable accommodations.

    Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

    Physical : Computer keyboarding, travel as required

    Auditory/Visual : Hearing, vision and talking

    NOTE : Credit security clearance, confirmed via a background credit check, is required for this position.

    The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

    Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.