See ROI Simply by Boosting Your Employee's Experience

Joe Weinlick
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Creating an environment where workers thrive as individuals can boost your ROI because an improved employee experience increases productivity and enhances morale. Finding the optimal mix of the needs of the organization with the wants of employees involves more than just talking about engagement and corporate culture. Discover some steps to achieve a better environment for your employees.

1. Ask for Feedback

Step one is to ask each worker what you can do to improve employee experiences at your firm. Leave the feedback open-ended and make workers understand there are no wrong answers and no bad ideas. Employees can comment on anything from daily operations to company-wide policies to find a better way to serve your human resources.

Listen to the responses. Evaluate each item of feedback objectively to determine how best to proceed. Give employees the tools they need to develop themselves into motivated, self-starting workers rather than trying to develop people into the ideal employee. Each person should be able to tap into his own skills and strengths to fulfill his role.

2. Respond With Feedback

Respond with relevant feedback about what actions you plan to take. If you cannot take action on some items, back up your decisions with data and numbers. This lets employees know you heard their requests and you are evaluating how to improve their employee experience.

Keep the lines of feedback open when you undertake new initiatives. Check in with employees on your team to monitor progress, note any roadblocks and offer assistance on how to overcome any stumbling points. Make sure individuals on your team have the resources and support they need for their training and coaching as they work toward their goals. The overall mission is to create autonomous workers who can solve problems on their own, which gives them a sense of purpose within the company.

3. Measure Improvement and Fine-Tune Progress

Each individual employee experience program should have a way to measure improvement. Having analytics software on hand gives you a quantifiable way to gauge progress, and computer programs also let you fine-tune training to meet employee needs. Making adjustments sooner rather than later prevents a drop in productivity and can boost your ROI quicker.

Reasons to Improve Employee Experience

Your ROI is important here, because a disengaged employee is less loyal to the organization and production drops. Workers who have bad experiences can make it difficult to affect innovation and positive changes while also preventing top talent from applying for new positions. Keeping your employees on hand for longer periods of time enhances your company culture, improves recruitment and makes people excited to be a part of your organization. In a highly competitive job market in mid-2018, your firm needs every advantage it can get when it comes to landing top talent.

A viable employee experience gives your company the chance to get ahead in a tech-savvy business world that changes quickly. How do you think your company enhances the professional lives of your workers? Share what programs your company offers.

Photo courtesy of nenetus at


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