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For your reference, we have included the original job posting below.
Workers Compensation-Claim Support Specialist Job
Job Number:
22917419
Company Name:
Travelers Insurance
Job Location:
Walnut Creek, CA US
Job Category:
Insurance
Workers Compensation-Claim Support Specialist Job
Workers Compensation-Claim Support Specialist Job Apply now » Date:Feb 13, 2010 Location:Walnut Creek, CA, US Job Description Job Title: Workers Compensation-Claim Support Specialist Job ID: 792833 Location: CA-Walnut Creek Available Openings: Committed. Competitive. Constructing our Future.
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
Location: Walnut Creek, Ca
SUMMARY: As a member of the Operations Support team, you will offer critical support to our claim centers, providing front-line assistance to our customers and claim professional staff. Responsibilities within the team include telephone customer service, financial transactions, updating and managing critical business information, reviewing and assigning newly reported insurance claims as well as other administrative duties and projects as assigned. Members of the team also participate in developmental activities designed to prepare them for future roles within the organization. This position is designed to introduce you to the insurance profession as well as the opportunity to advance into a claim professional handling role. Participants take part in coursework and on-the-job training in customer service, systems, regulatory issues, Travelers' values and insurance concepts and best practices.
PRIMARY DUTIES: Provide administrative assistance by typing, taking dictation, handling telephone calls, setting up meetings and performing other duties, as assigned.
Maintain activity records and complete required monthly reports.
Maintain and control check issuance, as required. Pay bills, file forms, photocopy and type, as requested.
Input data and prepare reports, process computer checks, prepare for mailing and maintain appropriate records.
Update files and close files, as requested. Prepare closed files for shipping and storage.
Maintain up-to-date files, attaching correspondence as appropriate.
Document activity on systems note screens, as required.
Manage a daily diary & ICMS to do list through completing requested activities.
Customer Service contact in order to give, receive, or exchange information.
WORK EXPERIENCE: Knowledge of claim support functions, including check processing and data entry, is preferred.
COMMUNICATION SKILLS: Basic communication skills required to request and provide routine data and to respond to oral and written instructions. Deals with information that is considered personal and confidential.
OTHER: Manual Skills: Large parts of daily assignments require motor coordination with finger dexterity, e.g. typing machine operations.
Analytical skills: Problem solving generally defined, but may need to be clarified in order to proceed. Requires collecting, compiling and organizing facts and figures in accordance with established procedures.
Customer Focus Relationship Management Commitment to Task Technical
Travelers is an equal opportunity employer. We actively promote a drug-free workplace. Nearest Major Market:San Francisco Nearest Secondary Market:Oakland Job Segments:Administrative, Claims, Compensation Apply now »
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