Transportation Services Rep
Requisition Number 12-0067
Post Date 1/26/2012
Title Transportation Services Rep
City Toronto
State ON
Description
Coinstar, Inc.(NASDAQ: CSTR), voted one ofFORTUNE's '100 Fastest-Growing Companies', is a leading provider of automated retail solutions offering convenient services that make life easier for consumers and drive incremental traffic and revenue for retailers. The company's core automated retail businesses include the well-knownredbox®self-service DVD rental andCoinstar®self-service coin-counting brands. The company has more than 33,300 DVD kiosks and approximately 20,000 coin-counting kiosks in supermarkets, drug stores, mass merchants, financial institutions, convenience stores, and restaurants.
For more information,
Transportation Services Representative
This person contributes to Coinstar's success by:
Providing transportation and coin/bin handling services for an assigned group of Coinstar machines. Responding to customer needs as directed by the Transportation Supervisor or Help Desk/Answering Service. Servicing and maintaining products built and placed by Coinstar.
Summary of Key Responsibilities:
· Provide routine preventative maintenance and minor repairs, using the simple tools provided in the Service Representative toolkit. Work with a minimum of direct supervision as requested by the Help Desk, Regional Manager, and Field Engineer.
· Provide equipment service at customer locations as required. Service will include preventative maintenance and basic testing.
· Properly maintain assigned PC/desktop computer, pager, and company vehicle (if provided).
· Complete timesheets and limited paperwork as required by the position function or as requested.
· Display maturity and judgment in time management and expense control.
· Report quality problems and other technical problems.
· Interface effectively with other departments, supervisors/managers, and Field Service Engineers to resolve customer problems and situations.
· Perform other duties as assigned by the Regional Manager and Field Engineers. In certain markets this position may provide coin & cashhandling and transportation responsibilities; a commercial drivers license (CDL)/commercial vehicle medical certification maybe required in those markets.
· As a representative of Coinstar, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.
· Must have a valid driver's license and maintain an acceptable driving record.
· Ability to lift 85 lbs.
· The employee must frequently (up to 30-40 times per day) pull and push coin bins weighing up to 600lbs using a specially designed hand truck, in markets where coin handling is required.
Preferable Qualifications & Experience:
· High School Degree or GED
· 1-3 years providing transportation of goods or services.
· 1-3 years of customer service/customer relations.
· Experience with electro-mechanical or computer equipment preferred.
· Commercial Driver's license preferred.
· Must be able to work independently.
· Must have basic math skills needs to complete log books
· Must have excellent personal and interpersonal skills to interact with a variety of customers.
· Accountable for providing superior quality service and professionalism at all times.
· Accountable for company property and parts.
· Working knowledge of Microsoft Word, Excel and Lotus Notes
In addition to a rewarding career, Coinstar offers excellent employee benefits and competitive compensation. For more information about this position and to apply, please visit our website />
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