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For your reference, we have included the original job posting below.
Sr Collection Rep
Job Number:
25653012
Company Name:
Discover Financial Services
Job Location:
West Valley City, UT US
Job Category:
Accounting & Finance
Sr Collection Rep
Requisition Number 15605 Job Title Sr Collection Rep Job Type Flex Part Time Post date 7/9/2010 12:00:00 AM Maximum Salary 0 Minimum Salary 0 Shift Description Day Shift
Job Description Discover Card is currently ranked as the nations second largest card issuer based upon the number of accounts and has over 50 million Card members. We seek employees who can: communicate effectively, are results driven, thrive in a team atmosphere, deliver exceptional customer service, are flexible and willing to share ideas, and believe in giving back to the community. We're glad that you're considering Discover Financial Services as your pathway to career fulfillment and success.
PRINCIPLE RESPONSIBILITIES AND DUTIES This is not your typical collections position. . .
As a Collections Representative, you will work with customers that have fallen past due in making payments to their account as well as encouraging them to use their card in the future. Representatives use professional and persuasive communication skills as well as strive to keep the goodwill of our customers.
1. Review past due accounts and call customer to arrange an acceptable payment program for accounts from which sufficient funds cannot be collected. 3. Contact credit, employment and other references when unable to locate a customer. Maintain accurate records of new addresses and providing information to other departments. 4. Work with the customer to come to an agreeable plan for bringing the account current.
Qualifications 1. Must have High School diploma or GED equivalency 2. At least 6 months stable work history 3. Effective communication skills required 4. Must be able to work on a computer and sit for long periods of time 5. Demonstrate enthusiasm and professionalism 7. Team player is a must! 8. Paid training 9. Competitive performance incentive plan 10. Excellent benefits package that begins date of hire 11. On-site fitness center 12. Full service cafeteria on-site 13. Eligible for 401K, Pension and Employee Stock Puchase Plan discounts 14. 10% shift differential pay for working the PM schedule Schedule is Monday - Friday, with 20 Weekend Hours/Month Full-time and Flex-time shifts
