Salesforce System Administrator

Salesforce System Administrator

Salesforce System Administrator
Location:Detroit, MI
Employment Type:Full Time
Employment Area:Information Technology

Position Description:

This is a hands-on resource that has familiarity with all aspects of Salesforce, including the technical requirements, system configuration, user requirements, and all related policies and procedures. The Sys Admin will execute all configuration changes and will proactively monitor the system configuration and controls.

Technical requirements:

Because Salesforce is a hosted application, deep programming skills are not
required. However, this person must possess general knowledge of Web applications and Internet architecture as well as deep skills in Excel and Access.

Primary responsibilities include but are not limited to:

- Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to the Salesforce release upgrades (currently scheduled 2-3 times a year)
- Communicates regularly with the Salesforce Business Owner, IT systems leadership, CRM Steering Committee and other stakeholders to ensure functionality meets field needs and to develop ongoing project plan.
- Maintains at least high-level familiarity with other IT system /business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points. Salesforce Sys Admin would champion Salesforce within the technology systems group, educating other team members on the capabilities and potential applications of Salesforce.
- Serves as key liaison with IT technical resources in areas related to system support for areas such as wireless, Outlook integration, etc.
- Supports Corporate Marketing.s use of Salesforce, including assisting with mailing list generation/cleanup as needed and helping Marketing Dept. automate processes related to national marketing campaigns.
- Develops ad-hoc reports as requested by user groups or stakeholders, performs analysis on data as required
- Maintain and communicate system metrics to track trends in usage and data integrity.
- Deep understanding of Salesforce reporting solutions, and the ability to turn business requirements into meaningful and insightful reports and dashboards.
- Experience with deploying products from the Appexchange.
- Experienced with both Sales Cloud and Service Cloud.
- Ability to identify solutions that require custom code and cannot be developed using "click-to-configure" <<-- CRITICAL REQUIREMENT

Ongoing system administration, including:

- Manages all security settings and conduct regular security/configuration audits
- Manages all new user set-ups and deactivation, including transferring ownership of accounts/contacts/opportunities for deactivated users
- Executes all configuration changes (This may involve simply changing field names or could be a more work-intensive project such a re-mapping fields and field value or doing a record update project that may require tools such as the Sforce Data Loader or Excel Connector .)
- Performs new release evaluations with Business Owner & executes new functionality roll-outs
- Regularly audits data to uncover data integrity issues and/or opportunities for process improvement
- Performs mass data imports using the API or a import tools as requested by Salesforce Area Admins or others
- Manages and implements customization requests by Salesforce Area Admins, including creating workflow triggers, workflow alerts, automated email responses, etc.
- Maintains updated system documentation and Salesforce policies/procedures
- Maintains the Salesforce mailbox by promptly responding to user questions and requests for administrative support or forwarding on to an Salesforce Area Admin as appropriate
- Develops and maintains API scripts and s-controls to support custom development as needed
- Develops and maintains naming conventions of picklists, report folders, dashboards, etc. to improve system usability
- Performs manual or automated data entry/data clean-up as required
- Modifying the sharing model as required
- Modifying leads and case setup
- Modifying case setup
- Creating and managing email and mail merge templates
- Creating and modifying list views
- Creating custom fields and modifying picklist values
- Importing and updating campaign data
- Creating/Modifying Lead Assignment Rules
- Setting up Useful Links on the Home Page
- Creating Web Integration Links