Payroll Coordinator (COS)

Payroll Coordinator (COS)

Requisition #: ESCN42907
Job Title: Payroll Coordinator (COS)
Country: Canada

State: Ontario

City: Toronto

Employment Status: Full Time

Division: ES - Canada

Job Responsibilities:
(Description)
ABOUT ADP
Automatic Data Processing, Inc. (Nasdaq: ADP), with about $10 billion in revenues and about 570,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging over 60 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, heavy manufacturing, and agricultural vehicle dealers throughout the world.
In Canada, ADP is the leading provider of Employer Services, providing a comprehensive range of payroll, human resources management, benefits administration, time & labour management, occupational health and safety and comprehensive outsourcing services. The company has more than 1,800 associates dedicated to providing a level of personalized attention and expertise that no in-house software package or systems vendor can match. With a client base of more than 50,000 organizations across Canada, ADP pays one in four Canadians in the private sector. Headquartered in Toronto, ADP Canada also has offices in Halifax, Montreal, Calgary, and Vancouver.
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DEPARTMENT PROFILE
Comprehensive Outsourcing Services (COS) provides a selection of payroll, Human Resources and benefits administration services that can act as the payroll or HR department for clients. These services enable our clients to create a customized solution that fits their current needs, while allowing the flexibility to add on modules as client requirements change or business grows.
POSITION SUMMARY
The Payroll Coordinator is a payroll professional with a thorough understanding of payroll practices and Canadian legislation. The role is responsible for processing low to medium complexity payrolls for multiple clients, maintaining client and employee records, ensuring the payroll data is collected, input, processed, balanced and verified in accordance with the client and ADP Canada specifications. This role responds to employee/client queries via incoming calls to the Call/Service center in a professional and timely manner assuming full responsibility and resolution. This role supports and receives direction from the Service Manager regarding client issues

RESPONSIBILITIES
. Thorough understanding of our automated payroll system, input methods, reporting capabilities.
. Co-ordinates all incoming payroll data, ensuring all procedures/polices are being met.
. Communicates and informs the Payroll Administrator of specific internal and external client guidelines
. Through understanding of Year-End processes
. Determines the root cause of a problem or issue and ensures timely and accurate resolution.
. Vision to create solutions to unique client issues/concerns promoting of Stellar Service.
. Thorough understanding of internal forms, processes and procedures used to initiate client requests and service.
. Ensures changes or additions to clients' set-ups are completed and follow through with client.
. Able to investigate, analyze and resolve issues.

 
QualificationsRequired
(Experience, Skills, Academic):
COMPETENCIES
Education:
. PCP certification preferred
. High school diploma or equivalent business experience (preferably in an office or payroll environment)
. Accounting Level one or work experience.

Knowledge, Experience, and Skills:
Required:
. Minimum 1 year customer service experience
. Strong PC experience, understanding of operating systems and MS Office

Preferred:
. Thorough understanding of Payroll administration
. Thorough understanding of the balancing and year end processes
. Knowledge of ADP Canada workflow preferred.
. Prior experience utilizing ADP Paytech host on demand products
Attributes:
. Superior client service skills (both verbal and written) and strong active listening skills
. Effective communication skills (written and verbal)
. Demonstrated ability to multi-task, probe, analyze and problem solve complex issues
. Demonstrated prioritization, organization, time management, project planning and follow-up skills
. Ability to work in a constantly changing environment and consistently achieve quality standards
. Strong organizational skills, including effective prioritization and follow-up
. Proven ability to work independently or in a team environment
. Attention to detail
 
Note to Job Seekers
Please note that any offer of employment will be conditional upon a background check, including a criminal record check.

 
 
WKP
Education: High School

Job Category: Client Service

Area of Interest: General Client Services

Locations: Ontario, Toronto