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For your reference, we have included the original job posting below.
Patient Account Rep Bad Debt
Job Number:
22906425
Company Name:
Hospital Billing & Collection Service
Job Location:
Wakefield, MA US
Job Category:
Accounting & Finance
Patient Account Rep Bad Debt
Patient Account Rep Bad Debt Tracking Code 2010013 Job Description
Go further with your talent. We recognize people as our most valuable asset. The challenges are here, and so are the rewards. We provide the support, the training, and the opportunities for you to make an impact. Our success story is due to the quality of our people and our commitment to exceptional customer service. HBCS is a leader in healthcare receivables management providing electronic billing, insurance follow-up, self pay recovery and bad debt services to hospitals and healthcare providers throughout the U.S. With over 400 employees in operating locations in Delaware, Massachusetts and Maryland, our skilled and dedicated team delivers quality, value-added services utilizing advanced technology and specialized expertise. PATIENT ACCOUNT REPRESENTATIVES As a Patient Account Representative (Bad Debt) in a high-volume call center environment, you will utilize your exceptional telephone, customer service, collections, and problem solving skills to assist patients in resolving their hospital accounts and to collect payment. You will identify issues and research alternative insurance or payment options, while navigating and updating various patient accounting systems. QUALIFICATIONS To qualify for this position you must be available to work the2nd shift: Monday - Thursday 12:00 pm - 9:00pm and 8:00am -5:00pm on Fridays. You must also possess: * Excellent verbal and written communications skills with an emphasis on customer service. * Computer proficiency and strong keyboard skills. * Ability to analyze and resolve problems. * Ability to simultaneously interact with the patient while updating appropriate systems. * 1 to 2 years of experience in collections/customer service. * High school diploma or equivalent. * Prior healthcare background is a plus! Our total rewards package includes: * Competitive compensation * Comprehensive medical and dental benefits * Monthly performance incentives * Tuition reimbursement * Retirement savings plan Required Skills As aPatient Account Representativein a high-volume call center environment, you will utilize your exceptional telephone, customer service, collections, and problem solving skills to assist patients in resolving their hospital accounts and to collect payment. You will identify issues and research alternative insurance or payment options, while navigating and updating various patient accounting systems. * Excellent verbal and written communications skills with an emphasis on customer service. * Computer proficiency and strong keyboard skills. * Ability to analyze and resolve problems. * Ability to simultaneously interact with the patient while updating appropriate systems. * 1 to 2 years of experience in collections/customer service. * High school diploma or equivalent. * Prior healthcare background is a plus! Our total rewards package includes: * Competitive compensation * Comprehensive medical, dental, life and disability benefits * Monthly performance incentives * Tuition reimbursement * Retirement savings plan * Generous paid vacation time. Job Location Wakefield, MA, US. Position Type Full-Time/Regular
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