Member Service Representative - (Camp Hansen)

Member Service Representative - (Camp Hansen)

Basic Purpose:



* To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; consumer and real estate lending products; and credit/debit cards.



Required Knowledge, Skills and Abilities:



Member Service Representative I:



* Basic teller/cashier experience and/or basic customer service experience that included cash handling



* Proficiency speaking, reading, writing, and communicating in English



* Effective interpersonal skills and the ability to deal tactfully and effectively with individuals in difficult situations



* Ability to work accurately with numbers and perform basic mathematical calculations



* Ability to work in a high volume customer service environment



* Familiarity in the use of a PC and associated software and the ability to navigate multiple screens on a PC



Member Service Representative II:



* Demonstrated platform banking experience (with or without teller experience) and/or higher education of at least an Associates (two-year) degree or equivalent college coursework (approximately 60 credit hours)



* Ability to exercise judgment, logic, and initiative; to work independently; maintain confidentiality and demonstrate integrity



* Skill in interpreting, understanding, and explaining written and oral regulations, instructions and procedures in English



* Effective organization, time management, and problem solving skills that demonstrate the ability to meet deadlines, work productively and accurately, and manage multiple tasks



Member Service Representative III:



* Extensive platform banking experience, skills should be highly advanced (ex: mortgage lending, consumer lending, business banking)



* Extensive experience in progressively responsible positions which demonstrates strong skills in research, analysis, and/or problem definition/solution



* Demonstrated ability to exercise initiative, independent judgment, and make sound recommendations



* Excellent interpersonal skills to deal diplomatically and effectively



* Demonstrated analytical skills



* Completion of mortgage training and competence with mortgage counseling



* Achievement of a passing score on Loan Officer Assessment



Desired:



* Experience in a customer service position, preferably in a financial institution, which included duties such as operating and balancing a cash drawer and/or providing face-to-face customer assistance



Hours:



To be determinedNavy Federal Credit Union values, celebrates and enacts diversity in the workplace. EOE/AA/M/F/V/D