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For your reference, we have included the original job posting below.
Major Account Coordinator - (29691)
Job Number:
25405336
Company Name:
Comdata
Job Location:
Saint Petersburg, FL US
Job Category:
Accounting & Finance
Major Account Coordinator - (29691)
Major Account Coordinator - (29691)
Requisition Number: 29691 Location: FL, Saint Petersburg
Job Description:
This position can be located in our St. Petersburg, FL or Salt Lake City, UT offices.
Come work with great people and be challenged to reach your potential at Ceridian. We depend on highly skilled and enthusiastic achievers like you to provide innovative solutions for thousands of companies and twenty five million employees worldwide. By fostering values that promote freedom, flexibility and creativity we encourage professional growth and offer rewarding career opportunities. Ceridian provides comprehensive benefits, effective your first day of employment. Benefits include medical, dental, vision, 401K with match, paid time off as well as a host of other world class benefits. Innovate, lead, and grow by doing what you love to do at Ceridian.
Ceridian Corporation is a leading business services company that uses reality-based KnowHow to help companies maximize the power of their people, lower their costs and focus on what they do best. Providing a full portfolio of services from human resources, payroll and payment solutions to benefits and health and productivity services, Ceridian helps organizations maximize their human, financial and technology resources.
Serve as the primary senior level client service contact for enterprise clients to ensure client satisfaction, retention and support growth of the assigned client base
Responsibilities:
* Maintain 100% of revenue retention within assigned base of accounts
* Track and maintain all revenue opportunities including revenue at risk
* Responsible for retention, client satisfaction and supporting client revenue growth within assigned base
* Develops overall service strategy for client around service needs, cost/profitability components and contract specifications; avoids scope creep on service delivery outside contract parameters
* Will take ownership and responsibility for meeting client's expectations
* Develops and maintains high client satisfaction by keeping client apprised of all critical situations and their status while effectively ensuring resolution, and providing facilitation where required
* Able to consistently be proactive; getting ahead of issues, minimizing escalations, and ultimately driving and sustaining a high level of confidence from the client
* Conducts regularly scheduled pre-scheduled calls, presentations and/or on-site client visits to review their strategic business direction and improve the account relationship and Client/Ceridian partnership
* In conjunction with the Account Executive, prepares and conducts quarterly or scheduled business reviews with clients on topics including service results, trends, product news, education opportunities, business needs, etc
* Cultivates and effectively establishes senior-level relationships by understanding their strategic initiatives, industry, and culture
* Able to effectively apply that knowledge and develop the relationship to identify how client's current needs apply to Ceridian's products and services, and to more effectively service the client
* Promotes up-sell and cross-sell opportunities and refers to Account Executive
* Acts as lead generator for Account Executive
* Ensures a collaborative and partnered relationship with all internal and external stakeholders
* Monitors ongoing macro-level CBS service delivery and SLA performance, and interfaces regularly with client, management and appropriate stakeholders (e.g., CBS Account Executive) on service performance
* Identifies service disruptions and actively follow-ups to ensure service stability
* Proactively communicates service status to client
* Participate and approves implementation readiness of new clients; engaged in annual renewal process
* Responsible for ensuring client readiness for new system releases, product enhancements, and other programs that have significant client impact
* Recommends client go/no-go decisions and substantiates recommendation with fact-based rationale
* Translates pricing and custom service requests from Client/Account Executive/Sales, and defines and ensures appropriate operational and staffing impacts are considered and business-ready
* Initiate and sustain extensive communication, coordination and business acumen across Ceridian business channels to partner with appropriate departments in the leadership of strategic account initiatives or resolution of client issues
* Identify and proactively create and manage at risk remediation plans for assigned accounts
* Effectively facilitates and interacts with client and key Ceridian partners to drive prompt, effective client remediation
* Maintain up-to-date knowledge of Ceridian's current product offerings, processes and strong awareness of Benefits industry developments/trends
* Builds effective partnerships and communications channels across Ceridian business channels to effectively partner with sales and other appropriate departments on issue resolution or service delivery
* Documents client interactions, issues and actions per departmental guidelines using established tools, processes, procedures and templates as appropriate
* Follows all departmental processes and procedures
* Acts as escalation point for service issues
* Identifies ways to anticipate service issues proactively
* Must be able to positively and assertively influence other CBS groups to rally support for client issues, effectively matrix-manage, build cross-functional consensus
* Responsible for retention of existing client revenue while seeking revenue growth opportunities
* Client Type: Enterprise or Key Client Employer Multiple Services in H&W, Reimbursement (FSA/Tuition/Commuter/HSA), COBRA (Including Benefits Billing); Large Employer H&W Clients including responsibility for all additional CBS services including Reimbursement (FSA/Tuition/Commuter/HSA) and/or COBRA (Including Benefits Billing); Alliance Partner Relationships; Large Reimbursement or COBRA Agent or Broker Relationships
Qualifications:
* Bachelor's degree or equivalent industry experience required
* Minimum 3+ years Account Management experience or outside related client-facing experience
* Previous Benefits experience - including Reimbursement, COBRA, Retiree Billing, and/or Health and Welfare a plus
* Industry certification or affiliation with local benefits and/or HR organizations desired (i.e. SPHR, PHR, CPP, CEBS)
* Demonstrate outstanding interpersonal skills, with an ability to drive solutions by working collaboratively with internal and external partners
* Experience/knowledge relative to Human Resource Outsourcing solutions in medium to large size business preferred to include benefits, payroll, HR, etc
* Excellent presentation and interpersonal skills
* Solid analytical skills and attention to details
* Able to think out of the box and is action-oriented
* Can easily pose future scenarios; can identify and present opportunities based on client's needs
* Passionate about delivering high client satisfaction with an ability to adapt to different client cultures
* Unquestionable business and personal integrity that will reflect favorably on the company both internally and externally
* Project management skills highly desirable
* Follows-up promptly with others as needed to drive solutions for clients
* Able to positively influence others to drive solutions for clients
* Able to deliver difficult information to clients in a positive, constructive way
* Travel - 10% - 40%
We thank all interested candidates however only those selected for interviews will be contacted.
