LRM Production Manager I

LRM Production Manager I

Job Requisition Number: 372041
Job Title: LRM Production Manager I
Full Time/Part Time: Full Time
Location: 2501 Wooten Blvd
Wilson, North Carolina 27893-0000

Additional Job Details:
External Description:


JobTitle:LRM Production Manager I
Reports To:Fraud Technology Manager or Electronic Risk Manager or Centralized FraudClaims Manager
Line ofBusiness: OPS - PROCESSING SVCS
EffectiveDate: 02/2010


Primary Purpose:
Provide leadership for the daily processing activitieswithin Liability Risk Management (LRM) for Debit Card Fraud Monitoringteam. Debit Card Fraud Monitoringteam operates 7 days a week/24 hours a day to detect suspicious ATM/Debit Cardtransactions and contact clients and take appropriate action on cards. Manage personnel and workflow to achieve‘best practices’ and ensure maximum efficiency, mitigate risk andloss reduction by utilizing all available resources inclusive of fraud systemsin accomplishing departmental/corporate objectives.

Essential Duties and Responsibilities:
Following is a summaryof the essential functions for this job. Other duties may be performed, both major and minor, which are notmentioned below. Specificactivities may change from time to time.
age a team of people, which may include supervisors or analysts, toachieve the departmental objectives.
ticipate in the planning of strategic direction for the team. Implement approved plans to achievedepartment/corporate goals.
n and direct the daily activities within the operational work unit toensure appropriate staffing and production levels are maintained to meetestablished deadlines.
e recommendations for assigned personnel regarding employment, careerdevelopment, performance evaluations, salary changes, promotions, transfers andterminations within established policies and guidelines.
ect personnel in the adherence to standardized processes andprocedures, which support both division and corporate goals andobjectives.
ure detailed procedure manuals are maintained for supportingareas. Ensures compliance withpolicies and requirements for internal and external auditors for all assignedresponsibilities.
n and develop departmental budgets in accordance with establishedguidelines. Administer complianceto meet budgetary goals and negotiates changes as required.
itor processing results to ensure effective measures/processes are inplace to mitigate risks associated with fraudulent trends/patterns.
form special projects as assigned in the general areas of problemidentification and resolution, performance and productivity improvements as wellas quality enhancements.
videapplication support, which includes problem research, analysis, resolution andon-call support.

Required Skills and Competencies:
The requirements listedbelow are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made toenable individuals with disabilities to perform the essentialfunctions.
helor’s degree in business or related field or equivalenteducation and related training
years of banking experience, including three years of fraudexperience
ee years as a LRM Fraud Supervisor or equivalent workexperience
ert knowledge of fraud detection processes and/or systems
ong leadership skills, ability to take initiative and be resourcefulin finding solutions
lytical, planning, problem solving and quality controlskills
ve average time management, people management and negotiationskills
hly effective interpersonal and communication skills
rough understanding of process and production managementprinciples
lity to manage daily activities for a 24/7 operation
lityto work flexible hours and travel as needed, occasionally overnight