Supervise and aid in the training and evaluation of part-time guest services staff as they relate to the coordination of individual Center events.
JOB SPECIFICS
Train and instruct employees regarding guest services policies and procedures during events
Prepare facility for opening and closing for each event
Serve as problem solver and support system for guest services staff
Monitor activity during events
Evaluate performance of guest services staff
Enforce venue rules and policies including but not limited no smoking, photography guidelines, etc.
Respond to emergency situations
Deal with guest problems and complaints up to the level where intervention by a full-time staff member may be required
SUPERVISORY RESPONSIBILITIES
Supervision of ushers and ticket takers during events
QUALIFICATIONS AND EXPERIENCE
Previous experience in providing excellent customer service required.
Demonstrated knowledge of usher and ticket taker duties required.
Ability to function with minimum supervision, handle customer complaints, investigate incidents and write reports, and communicate with patrons and staff.
Ability to work flexible hours including evenings, weekends and holidays.
Previous experience working in a similar facility environment preferred.
CERTIFICATIONS, LICENSES, or REGISTRATIONS
None
PHYSICAL REQUIREMENTS
Ability to lift and carry up to 10 pounds.
Frequent walking, including walking stairs on a regular basis.
Our company is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today's business climate.
