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For your reference, we have included the original job posting below.




General Liability Claim Associate Manager (Director level) Job


Job Number:39486062
Company Name:Travelers Insurance
Job Location:Charlotte, NC US
Job Category:Accounting & Finance


General Liability Claim Associate Manager (Director level) Job

General Liability Claim Associate Manager (Director level) Job
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Date:Nov 15, 2011
Location:Charlotte, NC, US


Solid reputation, passionate people and endless opportunities.

That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

This position does not offer relocation

Summary
- As a member of the Claim Center Management Team accountable for the results of managers within the GL line of business.
- Participate in the development of claim management strategies specific to assigned product area by working with Field Product Line Manager (FPLM) and Home Office Product leadership.
- Responsible for successful execution of those claim management strategies locally and for continually communicating with FPLM and Home Office Product leadership to strengthen results.
- Recognized as the local product expert, supports the FPLM working with business partners to ensure claim strategies are understood and an integral component of the business plans/objectives.
- Select, lead, mentor, performance manage and develop staff.

PRIMARY DUTIES:
- Attract, Retain and Develop World Class Talent:
- Develop and implement strategies and plans to address Claim Professional and Unit Manager development. Make certain training needs are identified and addressed on an ongoing basis.
- Provide enhanced technical leadership focus to strengthen the product/technical development of the staff.

Provide Compelling Claim Services:
- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
- Drive local claim strategy/execution through effective communication and endorsing a perpetual improvement mindset.
- Identify business drivers and trends from analyzing claim data. Work with FPLM and Home Office Product teams to develop, understand and implement national strategies and provide input on new strategies.
- Provide guidance and direction to Unit Managers and claim professionals through a continuous process of management involvement and claim file review. Evaluates claim behaviors, taking improvement actions as appropriate.

Drive the Information Advantage
- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.

Achieve Optimal Solutions
- Work with FPLM to develop, implement and adjust product line staffing/ operating expense budget in support of claim strategies by proactively monitoring notice and volume trends in conjunction with local business market growth projections/plans.
- Serve as a member of the local Executive Management Team providing input, insight, and assistance to other FPLM and other managers to ensure the success of the local office as a whole.

Partner for Mutual Success
- Act as Field liaison with our claim partners in Staff Counsel, TIS, Risk Control, and Nurse Programs. Serve as role model of decision-making skills and professional image by seeking and sharing knowledge from experience.
- Coordinate and support marketing by participating in sales and account management process.
- Represent the Company, ensuring strong business relations, issues and complaints resolution, and the acquisition and retention of profitable business.

Education / Work Experience
- College degree or equivalent work experience. - Comprehensive knowledge of at least one line of business
-Significant claim work experience in the GL line of business
-Experience managing GL claim unit managers with an insurance carrier

Span of control:
The person in this role will have approximately four Unit Managers reporting to them. Each Unit Manager has approximately 8-10 adjusters reporting to them.

Travel
This position involves some travel within the region.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Claim>





Nearest Major Market:Charlotte
Job Segments:Assistant Manager, Claims, Data, Data Management, Finance, Insurance, Liability, Management, Manager, Marketing, Marketing Manager, Risk Management

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