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For your reference, we have included the original job posting below.
Desktop Support Analyst
Job Number:
44103223
Company Name:
Aegon Canada
Job Location:
Toronto, ON CA
Job Category:
Accounting & Finance
Desktop Support Analyst
Desktop Support Analyst
Job Type: Contract Location: Toronto, ON Last Updated: 02/01/2012
Job Description:
This is a 6 month contract opportunity
This position will provide deployment of desktop & notebook PCs as part of our hardware lifecycle management program - Desktop 2012 Upgrade. Also, this position will be a key resource for providing desktop support on the office relocation project.
Responsibilities includes: . Moderate unpacking / moving of equipment . Assist in planning, scheduling and coordinating end users for upgrade . Configure and install operating system and corporate applications . Assist end users during their acceptance testing (QAs) . Troubleshoot incidents (primarily in relation to PC upgrades) . Deployment and setup of new PCs to workstations . Prepare off-lease PCs for return (e.g. wiping HD data) . Work in conjunction with the Service Desk in reviewing deployment issues (i.e. Incidents) . Provide desk-side support . Could include other work duties assigned by Team Leader
Qualifications . Post Secondary degree in Computing / Information Technology, or working toward degree / diploma in related fields . Effective communication skills with end-users verbally and in writing . Ability to conduct themselves in a professional manner when in contact with end users . Working knowledge of client hardware technologies (e.g. Desktop, Notebook, Docking Station, Printer, Scanner, etc) . Working knowledge of Microsoft client technologies specific to the installation and maintenance of the OS and application integration . Must be a team player, and ability to work in a fast pace environment . Some OT and evening work may be required
Competencies:
No matter what your role, we're looking for people who have a great attitude and take immense pride in their work. At Transamerica, our goal is to provide customers with the best possible experience. To make this goal a reality, we need people who:
. practice clear and honest communication while meeting the highest standards of professional behaviour . help others recognize their abilities and reach their full potential . effectively develop partnerships and work with others in a supportive and constructive manner to promote continuous growth and improvement . use creativity, resourcefulness, critical thinking and sound judgment to push past a problem and find a well thought out solution . are self-aware and open to change by being enthusiastic, flexible and forward-thinking . persevere, even amidst the new or unfamiliar, despite difficulties, failure, or opposition . take an active interest in our business by understanding how their job contributes to the goals and priorities of the organization . take full accountability for their tasks and commitments . contribute specialized technical skills and knowledge to the organization . take ownership of their career and are eager to learn
If this sounds like you, Transamerica is where you want to be!
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