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For your reference, we have included the original job posting below.
Customer Service/Collections Representative - Full Time Evenings
Job Number:
25310427
Company Name:
Bank of America Corp.
Job Location:
Tempe, AZ US
Job Category:
Accounting & Finance
Customer Service/Collections Representative - Full Time Evenings
Title: Customer Service/Collections Representative - Full Time Evenings Location: AZ-Tempe
Home Loans & Insurance/Home Retention Specialist :
The Home Retention Specialist, Collector I position works in the loan servicing line of business assisting customers experiencing financial difficulties with their delinquent home loans. The primary responsibilities for this position include resolving late stage delinquencies on home loans through both inbound and outbound collections calls. Collectors work with customers to help them understand their mortgage terms, review delinquency patterns and negotiate payment arrangements. In addition, associates in this role will work to bring customer accounts to current status by offering different options including repayment or workout plans.
This is a position in a very high volume call center environment. Collectors average 80 inbound and/or outbound calls per day using an auto dialer telephone system. Collectors also work within a structured team setting. Associates are expected to work their scheduled shifts and adhere to our attendance guidelines in order to ensure that we can provide excellent service to our customers. Monthly incentive opportunities are available based on performance towards set monthly goals. Collectors are also responsible for discussing personal financial information, negotiating payment terms and will be required to navigate through multiple computer applications to provide the best solution for our customers.
Bank of America's commitment to the mortgage industry is focused on continuous growth, increased teamwork and excellent customer service. As the nation's largest mortgage lender and loan servicer, and the world's most trusted lender, Bank of America Home Loans embraces a commitment to responsible home lending. Our every action is focused on Bringing Opportunity Home for those we serve, assisting new and existing customers in achieving their dreams of home ownership and preservation.
Join Bank of America Home Loans today, and use your skills and knowledge to start Bringing Opportunity Home - for customers, and for yourself!
/>Home Loans & Insurance/Home Retention Specialist Required Skills: * Computer skills - Ability to navigate multiple computer programs simultaneously * At least six months of customer service experience * The ability to communicate clearly and effectively * Must be flexible and have the ability to shift priorities * Strong customer service skills * Must exhibit strong drive for results and success Start Date: Monday, August 16th Schedule: Monday-Thursday 11:00am-8:00pm and Friday 10:00am-7:00pm, 1 Saturday required per month 8:00am-2:00pm
Home Loans & Insurance/Home Retention Specialist Desired Skills: * MS Office experience * Call Center experience * Collections experience * Negotiation experience and the ability to arrive at agreements diplomatically * Mortgage industry experience
