We apologize for the inconvenience but the job you are looking for has been filled or it has been removed by the recruiter. For your reference, the original listing is shown at the bottom of this page.
Listed below are the top 8 out of 8 listings that are in the same industry and location as the job you were looking for. To see more than 8 listings, click here to search similar jobs in Tucson, AZ
Pyramid Federal Credit Union is looking for a service oriented individual willing to take on the challenge of providing its memberowners with exceptional service ...
Under general supervision, is responsible for payer and patient account balances being paid timely and remaining current. Performs collection activities such ...
Title: Customer Contact Representatives Collections and Sales May 2012 Tucson Location: AZTucson OUTSTANDING OPPORTUNITIES IN VARIOUS CUSTOMER CONTACT ...
Title: Customer Contact Representatives Apply Here for All Positions April 2012 Tucson Location: AZTucson OUTSTANDING OPPORTUNITIES IN VARIOUS CUSTOMER ...
For your reference, we have included the original job posting below.
Customer Resolution Specialist - Work at Home
Job Number:
44531834
Company Name:
NCO
Job Location:
Tucson, AZ US
Job Category:
Accounting & Finance
Customer Resolution Specialist - Work at Home
Title: Customer Resolution Specialist - Work at Home Location: UNITED STATES-AZ-Tucson ALW Sourcing, LLC., is an independent, MBE-certified, call center solutions business offering the full range of traditional contact and recovery programs in Accounts Receivable and Customer Relationship Management. ALW provides world-class solutions and technology to ensure maximum recovery rates across industries, including our Fortune 500 partners. ALW supports financial services companies by developing relationships with the nation's largest credit card issuers and creating focused and customized services, as well as positive contact programs, for government and non-profit organizations for debt recovery from its headquarters in Baltimore, Maryland.
Our personalized approach translates into responsive service and a genuine commitment to exceeding your expectations, while our access to a global communications presence allows us to serve clients of all industries and sizes. With growing industry changes and fluctuations, ALW commits to providing consistent, best-in-class service to the financial services, telecommunications, utilities, healthcare, and insurance industries.
Principal Responsibilities * Communicate with customers by telephone and/or approved written correspondence to attempt to bring resolution to unpaid accounts. * Supply empathetic, courteous, quality customer service, maintaining positive patient/client/customer relations, and work efficiently in the name of the client. * Responsible for problem recognition, research, isolation, resolution and follow-up for customer issues in order to maintain the customer relationship. * Provide thorough, efficient, and accurate updates on computer files for each call made. * When requested, process all correspondences with adherence with pertinent legislation guidelines where applicable. * Knowledge, understanding, and compliance with all Federal, State, and Local laws and regulations. * Knowledge, understanding, and compliance with ALW policies and procedures. * Provide feedback to management concerning possible problems or areas of improvement. * Make recommendations to implement improved processes. * Perform other duties as assigned by management. * High School Diploma or General Educational Development (GED) certificate. * Previous customer service and collection experience preferred. * Ability to maintain the highest level of confidentiality. * Proficient personal computer skills. * Excellent interpersonal, written, and oral communication skills. * Ability to work in a team fostered environment. * Ability to prioritize and organize work. * Ability to work in an environment requiring simultaneous listening, interpreting, typing and computer use skills.
Work Environment * Office environment. * Ability to lift and/or move 20 pounds with or without accommodation.
We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.
