Continuous Improvement ConsultantJob: IRC29443
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Description
Job Title Continuous Improvement Consultant Location Fort Wayne, IN, US Detailed Description Lincoln Financial Group is a diversified financial services organization with a strong focus on four core business areas - life insurance, annuities, defined contribution, and group protection; and three distribution platforms - wholesale, retail, and worksite. Since 1905, Lincoln Financial has helped customers face their futures with confidence by offering trusted financial solutions and advice. Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. This position can be located in Omaha, NE; Fort Wayne, IN; or Radnor, PA. GENERAL PURPOSE OF JOB The Continuous Improvement Consultant partners with peers across the enterprise to foster a continuous improvement/innovation community. He/she is responsible for improving operational and organizational efficiency and effectiveness by leading revenue enhancement, customer and associate experience and process improvement consulting engagements. ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned. * Leads continuous improvement consulting engagements. * Partners with the business to develop problem/opportunity statements for the creation of projects * Performs cost/benefit analysis on proposed project solutions * Analyzes current operating state of the business unit by leveraging various analytical tools and facilitation techniques * Designs future state operating models that address opportunities uncovered during current state analysis * Conduct pilot for the evaluation of the adequacy of future state models * Assist with implementation of future state models into the business unit workflow * Creates, defines and tracks key metrics to measure success of engagements. * Develops and presents training, support, and other communication material to support implementation of engagements. ADDITIONAL POSITION RESPONSIBILITIES * Carries out duties in compliance with all state and federal regulations and guidelines. Complies with all company and site policies and procedures. * Remains current in profession and industry trends. * Makes a positive contribution as demonstrated by: * making suggestions for improvement * learning new skills, procedures and processes. * Performs other duties as required. Job Requirements EDUCATION and/or EXPERIENCE * A Bachelor's degree with a minimum of 3 years of Process Improvement and Project and Change Management experience is required * At least 1 year project leadership experience required * Advanced degree or MBA a plus. * PMP/PMI certification a plus * Successfully started and completed 2+ improvement projects (must have supporting documentation) similar in scope to Continuous Improvement.
OTHER SKILLS and ABILITIES * Project management experience: Strong project management mindset with the ability to clearly define the business case for projects that have been proposed, and validate the opportunity, scope, and importance of the project. Ability to establish key measures of success for projects and implement tracking plans. * Process improvement experience: Certification in formal quality/process improvement methodology a plus (e.g., American Society of Quality, Lean Six Sigma - Green Belt or equivalent). * Change management experience: Working knowledge in the area of change management. * Facilitation experience: Ability to facilitate meetings. * Experience working in the financial services industry preferred. * Excellent written and verbal communication skills. * Self-starter with the ability to work both independently and in a team environment. * Ability to influence in a fast-paced and collaborative environment * Ability to coach others in process improvement tools during project work * Able to multi-task and lead multiple continuous improvement efforts simultaneously. * Computer skills: * Excel, Word, PowerPoint and Visio * Successfully completes regulatory and job training requirements. * Ability to perform under stress in cases of emergency, critical or hazardous situations. * Ability to work with others in a team environment. Additional Details How To Apply Only on-line applications will be considered. Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing. Lincoln Financial Group is the marketing name for Lincoln National Corporation and its affiliates. Lincoln Shared Values: Integrity, Commitment to Excellence, Responsibility, Respect, Fairness, Diversity, Employee Ownership. Lincoln Affiliates Corporate-HR Corporate-HR 2nd Location
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