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As a Global Product Lead for the Basketball Tees and Headwear, you'll be responsible for: Collecting and analyzing tee and headwear product, consumer and ...
Support the Customer Service Manager and the Consumer Relations team in the day-to-day operations of the eCommerce/Consumer Relations department while providing the highest level of customer service.
Key Accountabilities:
Act as a brand ambassador and cultivates a professional relationship by communicating effectively with customers in both verbal and written communication regarding our company products, advertising, promotional programs, return procedures, and other company policies.
Research programs, historical documentation, catalogs, etc. to successfully comply with consumer requests and resolve consumer complaints.
Respond to a variety of consumer inquiries, resolves questions, and directs consumers to the appropriate resolution channel when needed.
Assist in the execution of marketing projects targeted toward consumers.
Report recurring and potential consumer complaints/problems to Manager with recommendations on how to be proactive in their future prevention.
Assist in the development of systems and reports to document consumer inquiries and comments and provide information to our company organization about consumer needs and preferences.
Work at our company tent sales and Retail store events as needed.
Knowledge Skills and Abilities:
Ability to perform all duties in an accurate, timely and professional manner within the guidelines of company procedures and policies, while maintaining a flexible approach at resolving consumer requests.
Excellent customer service skills with a demonstrated ability to work with difficult consumers and/or situations.
Works independently in a proactive manner to resolve issues before they reach crisis proportions; effective problem solving skills
Demonstrates flexibility and the willingness to adapt and learn in a fast-paced environment.
Strong computer skills with MS Office applications such as Word, Excel, Access.
Excellent interpersonal and communication skills with an emphasis on heavy phone interactions.
Ability to lift up to 20 lbs; sit and/or stand for long periods or time. Position requires heavy phone use.
Fluency in English (written and spoken).
Ability to speak Spanish preferred.
SAP and other systems training preferred.
Qualifications:
Associate's degree (A.A.) or equivalent from college or technical school.
Six (6) months customer service experience
Or equivalent combination of education and experience.
The opportunity number you have entered is either no longer available or does not exist. You can use the job search box below to find other jobs matching your desired criteria.
