Job Purpose: The Compliance Servicing Specialist position requires an advanced level of IRA knowledge and is primarily responsible for providing front-line call center and operational process support to credit unions, leagues and Ascensus staff. The nature of the support provided is typically on technical IRA compliance issues, regulations and operating procedures. This position also requires that the specialist is proficient in their knowledge of complex compliance issues and the use of the IRAdirect System. This position requires an in-depth knowledge of IRA legislation, IRS rules and regulations and IRA Services operational processes. The specialist is also responsible to promote the expansion of Ascensus products in the marketplace where appropriate.
Job Responsibilities: . Provide technical and operational assistance to IRA Services credit unions by responding to all operational and technical questions related to IRA products and services. Execute the processes for general and complex claims as well as periodic payment processing while interacting with legal staff to assure compliance. Possess and grow expertise needed to skillfully communicate and execute decisions following federal and state regulations as applicable and in response to situations presented/encountered by IRA Services credit unions. (60%)
. Coordinate the process for merging, terminating or implementing credit union customers while maintaining the appropriate level of task management and documentation in Credit Union Status Tracker (CUST) in order to meet or exceed established service metrics. (30%)
. Take advantage of opportunities to identify and cross-sell other Ascensus products - Maintain basic knowledge of all products and services offered throughout Ascensus, and any new products introduced within the market place that would benefit credit union customers. (10%)
Job Requirements: 1. Bachelor's Degree in Business, Finance or a trade-off in related work experience
2. Minimum of 3 years experience in a call center environment; experience with compliance preferred
3. Proficient use of PC word processing and spreadsheet software
4. Previous knowledge of financial services industry and CU market desirable
5. Strong written and oral communication skills
6. Demonstrated customer service skills
7. Proven ability to use effective listening and problem solving skills
