Collections Representative I

Collections Representative I

Job Requisition Number: 364421
Job Title: Collections Representative I
Full Time/Part Time: Full Time
Location: 4251 Fayetteville Road
Lumberton, North Carolina 28358-0000

Additional Job Details: Hours: Monday thru Wednesday: 11 am - 9 pm; Thursday 8 am to 5 pm; Friday Off: Alternating: Saturday 8 am to 1 pm or Sunday 4 pm - 9 pm.
External Description:


Line of Business: CALL CENTER Job Category: Pending Categorization PrimaryPurpose: Collect delinquent accounts in a timely, orderly and professionalmanner while following all standardized collections procedures. Make supervisoraware of problem accounts that may result in repossession, foreclosure, orcharge-off. This is a pipeline job requisition in order to gather a qualifiedpool of applicants. Essential Duties and Responsibilities: Following is asummary of the essential functions for this job. Other Duties may be performed,both major and minor, which are not mentioned below. Specific activities maychange from time to time. 1. Meet performance expectations for collectionefforts for assigned accounts based upon individual goals and objectives, e.g.,a minimum calls per day, contact percentage, promises/calls ratio, promiseskept. 2. Place or receive calls in priority order as established by management.Negotiate payment arrangements with clients to cure delinquency, evaluatingability and willingness to pay. Navigate and interpret various screens and relayinformation to clients accurately and professionally. 3. Determine cause ofdelinquency and best course of action to assist delinquent customer. 4. Documentall collection efforts for each assigned account in accordance with establishedprocedures, which may include using action and reaction codes, reschedulingfeature, "scratch pad" entries, etc. in the collection system. 5.Communicate collection efforts to branch lenders on assigned accounts inaccordance with established standards, if applicable. 6. Order updated creditbureau report or initiate skip tracing process in accordance with establishedstandards. 7. Review files from Loan Services in accordance with establishedstandards, if applicable. 8. Initiate deferrals on accounts based upon writtenpolicy guidelines. 9. Communicate regularly with collections supervisor onstatus of problem accounts in accordance with established standards. 10. Ensurethat all delinquent accounts and assigned queues have been thoroughly workedaccording to standardized collection procedures. 11. Ensure that appropriateletters are sent to debtors. 12. Process customers' payments through electronicdraft, if applicable. 13. Process account maintenance transactions according toestablished guidelines. Required Skills and Competencies: The requirementslisted below are representative of the knowledge, skill and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities toperform the essential functions. 1. High school diploma or equivalent 2. Goodverbal and written communication skills 3. Good decision-making andproblem-solving skills 4. Good time management/organizational skills 5. Abilityto utilize Microsoft applications, including Outlook, Word, Excel, Access, andPowerPoint 6. Ability to work in a team environment 7. Ability to work flexibleschedule, including overtime as needed Desired Skills: 1. Previous customerservice, collections, or sales experience 2. BilingualHours: Monday thru Wednesday: 11 am - 9 pm; Thursday 8 am to 5 pm; Friday Off:Alternating: Saturday 8 am to 1 pm or Sunday 4 pm - 9 pm.