Client Service Analyst (Loan Support/Implementation) - (KM37573 JS11-331)

Client Service Analyst (Loan Support/Implementation) - (KM37573 JS11-331)

Client Service Analyst (Loan Support/Implementation) - (KM37573 JS11-331)


Job Requisition ID: KM37573 JS11-331
Job Title: Client Service Analyst (Loan Support/Implementation)
Job Type: Full-time
Location: Lincoln, NE








Job Description:



PURPOSE:
Fiserv’s Customer and Channel Management group is seeking candidates for a Client Service Analyst position. This individual will be responsible for the implementation, training, and support of Fiserv’s loan origination solution for consumer, commercial, and mortgage lending.

RESPONSIBILITIES:
· Train financial institution’s lending personnel on features and functionality of the loan origination solution
· Provide frontline product support for Fiserv’s clients via telephone, email, and web based contact channels
· Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services
· Thoroughly track, organize and document all product implementation and support related activities
· Develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices
· Frequent travel may be required
· Perform other duties as assigned
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.


QUALIFICATIONS:
· Bachelor’s degree with a preference for Management Information Systems, Finance, Accounting or Business Administration desired
· 2 years minimum in consumer, commercial and/or mortgage lending at a financial institution
· In depth understanding of loan origination process (underwriting, credit, documentation, etc.)
· Basic understanding of workstation operating systems and computer functions recommended
· Ability to organize activities and handle multiple projects simultaneously with effective and timely follow-up on each
· Positive attitude while operating under pressure and be an independent problem-solver

Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.