Updated: 4/29/2012
Claims Representative ( Auto Liability)Claims Representative ( Auto Liability)
Location: US-VA-Richmond
Experience (Years): 3
Category: Claims
Status: Full-Time Regular
FLSA Status: Exempt/Salaried
Job ID: 2913
Travel %: 5-10%
Relocation Cost: No
Auto Reimbursement: ..
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More information about this job:
Overview:
To investigate, negotiate and conclude by settlement or denial assigned commercial and/or personal lines automobile liability claims through telephone, personal contact, and/or written correspondence. These duties are performed consistent with company claim's policies and procedures, prescribed authority and standards of performance. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.
Responsibilities:
Receive assigned claims (which can be complex in nature), verifies coverage and determines course of action.
Process claims which include the following activities: analyze coverage, establish initial reserves, conduct claim investigation, analyze investigational data, settle non-litigated claims, process expenses and loss payments incurred, explore salvage/subrogation potential, close claims and secure appropriate releases.
Document claims files and maintain control of work through documentation or diary system.
Prepare arbitration responses when applicable.
Send releases, checks, drafts, proof of loss or letters of denial and complete reporting forms for file.
Ensure compliance with state negligence laws and company, state and federal regulations.
Attend claims seminars and workshops.
Qualifications:
Required:
High School diploma
3-5 years auto claims experience
South Carolina or Rhode Island adjusters license required within 3 months of hire.
Preferred:
College degree
1-3 years auto liability claims experience.
Excellent customer service skills
Excellent communication, organization, negotiation, leadership and interpersonal skills.
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