Call Center ConsultantJob: IRC30086
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Description
Job Title Call Center Consultant
Location Fort Wayne, IN, US
Detailed Description
Lincoln Financial Group is a diversified financial services organization with a strong focus on four core business areas - life insurance, annuities, defined contribution, and group protection; and three distribution platforms - wholesale, retail, and worksite. Since 1905, Lincoln Financial has helped customers face their futures with confidence by offering trusted financial solutions and advice. Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates.
The purpose of the Call Center Consultant is to provide high-level service to our distribution partners. This person acts as a liaison to many areas of Lincoln Financial Group: Client Consultants, New Business, Financial, Relationship Management, and Distribution Gateway.
Responsibilities may include, but not limited to:
* Serves as first point of contact for producers, channel management, broker/dealers and other firms to answer inquiries and complex questions regarding compensation issues.
* Researches, analyzes, and resolves production issues posed by customers utilizing specific research teams and determining the best course of action to resolve issues. Partners with the appropriate departments to work towards problem resolution. Follows-up with customer regarding issue resolution.
* Prioritizes incoming work to ensure completion of work within the established department service standards.
* Proactively provides extra relationship support to our internal and external business partners through prioritization of issues and active communication
* Keeps current and up-to-date on department procedures, systems and guidelines. Must maintain knowledge of all marketing channels, workflows, products and functions. Educates internal and external customers when appropriate.
* Understands how the role fits into the general business workflow, and the subsequent effects within Lincoln departments and on external partners
* Additional duties as assigned
Job Requirements
Skill Sets
* Strong written and verbal communication skills
* Strong organizational skills
* Must be able to efficiently and effectively handle multiple priorities
* Proven ability to work independently and in a team environment to accomplish organizational goals
* Strong attention to detail
* Proven customer service skills
* Strong interpersonal skills
* Must be able to maintain a positive attitude while dealing with daily pressures and challenges
* Proven research, analytical, problem solving and critical thinking skills
* Must be able to work in a complex environment of multiple markets, products, funds and variations within the market, unique tax laws, SEC and NASD rulings
Requirements
* College degree or equivalent industry or business experience preferred
* Customer Service experience a plus
* Proven ability to effectively utilize multiple systems simultaneously; including but not limited to: Microsoft Office suite, mainframes, servers and phone systems
Additional Details
How To Apply
Only on-line applications will be considered.
Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.
Lincoln Financial Group is the marketing name for Lincoln National Corporation and its affiliates.
Lincoln Shared Values: Integrity, Commitment to Excellence, Responsibility, Respect, Fairness, Diversity, Employee Ownership.
Lincoln Affiliates Shared Services
Shared Services
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