Business Process Manager K
This is a first-level management position on the Boeing South Carolina (BSC) Systems Integration, Processes & Tools (SIP&T) team. This person will manage the daily direction of a small group of Multi-Skilled process Subject Matter Experts (SMEs) to support the manufacturing and quality production system tools and processes for the South Carolina site, including both implementation, deployment, and sustaining phases. You will be responsible for coordinating with various customers across the site, both end users and management, as well as suppliers across the enterprise in both Functional Organizations as well as Information Technology and Information Technology Infrastructure groups. In addition to providing tool and process support, you will interface with executive management to represent the SIP&T organization to coordinate system outages, blockpoints, and major tool and process upgrades. Your primary job is to help stabilize the BSC site and help customers use the tools and processes effectively. You will represent the site and/or major business units at the South Carolina site. You will be expected to attend daily boardwalks with leadership and most importantly be able to consult and provide immediate help on hot tool and process issues. This will require you to have technical insight and expertise on how the 787 and the legacy fabrication production tools and processes work, as well as the standard training curricula and subject matter expert support systems and resources at BCA.
A Business Process Analyst manager typically manages employees performing activities with multiple (2 or more) manufacturing and quality disciplines. Develops and executes project and process plans, implements policies and procedures and sets operational goals. Acquires resources for projects and processes, provides technical management of suppliers and leads process improvements. Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports. Provides oversight and approval of technical approaches, products and processes. Manages, develops and motivates employees. Representative Major Tasks include:
- Establishes partnerships and relationships with internal customers, stakeholders, peers and direct reports.
- Implements policies, procedures and documents to ensure consistent execution of processes within workgroup in support of Boeing and regulatory requirements. Enforces company rules and policies regarding ethical behavior, safety, security, use of company property, time charging, etc.
- Provides technical direction and guidance to others regarding approved processes, tools, technology and skills for own projects or processes. Ensures workgroup products or processes meet customer, company, quality, industry and regulatory requirements. Provides approval of workgroup technical approaches, products and processes.
- Generates requirements and analyzes technical approach, statement of work, labor and deliverables for workgroup, projects or process to ensure a quality product is received. Participates in make/buy decisions and recommends source selection. Creates and executes supplier technical oversight plans for internal/external sources. Recommends disposition of supplier deliverables. Interfaces with suppliers and subcontractors for verification and validation of requirements.
Boeing Leadership Attributes
• Charts the Course
Starts with the customer ends with the customer. Translates strategy into actionable objectives and plans. Communicates clearly at one-on-one and group levels. Conveys sense of purpose and mission that motivates others. Maintains direction, balancing big-picture concern with day-to-day issues.
• Delivers Results
Keeps his/her promises. Does not rationalize shortfalls and is accountable. Demonstrates strong operational skills. Marshals the other Leadership Attributes in meeting commitments. Capitalizes on unanticipated opportunities and changing circumstances to meet commitments.
• Finds a Way
Continuously monitors customers and operations to spot issues. Faces reality and adjusts to keep commitments. Models confidence that sees change as opportunities. Uses Boeing complexity as leverage, not an excuse.
• Inspires Others
Energizes, excites, and motivates others. Creates and models a confident and winning atmosphere. Builds teams whose impact is far greater than the sum of their parts. Inspires in ways that are consistent with Boeing's values. Celebrates success and learns from disappointments. Creates an atmosphere where all see opportunities to stretch, take risks, create, contribute and learn.
• Lives the Boeing Values
Models, leads and is committed to the Boeing values, principles and business-conduct policies. Earns the trust and respect of all Boeing stakeholders. Ensures effective business, compliance and financial controls. Promotes integrity in all that we do. Demonstrates commitment to and takes advantage of diversity. Creates an environment of respect and inclusion. Does not use abusive or intimidating behavior. Bounds vigorous pursuit of individual and business objectives with overall interest and reputation of the company.
• Sets High Expectations
Sets high expectations rooted in ensuring competitiveness. Sets high expectations for him/herself first. Has courage to raise the bar continuously/routinely. Holds self and others accountable for continuous improvement. Communicates expectations directly, openly and effectively. Shows people and teams how to reach (acts as a coach).
Competencies
General• Building Positive Relationship
Consistently and proactively builds effective working relationships with employees, peers (e.g., fellow first-level managers) and customers. Solicits and provides information to clarify situations. Seeks and expands on original ideas, enhances others? ideas, and contributes own ideas about the issues at hand pertaining to the workgroup. Places higher priority on workgroup goals than on own goals. Gains agreement from partners and peers to support ideas or take partnership-oriented action; uses sound rationale to explain value of actions. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions.
• Coaching/Teaching
Consistently and proactively clarifies expected behaviors, knowledge, and level of proficiency by seeking and giving information and checking for understanding. Consistently and proactively provides instruction, positive models, and opportunities for observation in order to help team members, other fellow K level managers, people throughout the organization, and external customers develop skills; encourages questions to ensure understanding. Consistently and proactively gives timely, appropriate feedback on performance; reinforces efforts and progress. Consistently and proactively establishes good interpersonal relationships by helping fellow K level managers, people throughout the organization and external customers feel valued, appreciated, and included in discussions.
• Customer Focus
Provides K level direction for making customers and their needs a primary focus of direct report's job activities and actions; considers how work group's decisions/actions/plans will affect customers; actively seeks information to understand customers' circumstances, problems, expectations, and needs; presents project level information to middle and/or senior level managers to build their understanding of issues and capabilities as they relate to customer needs; considers how project level decisions/actions/plans will affect customers; responds quickly to meet significant customer needs and resolve problems; provides K level leadership on monitoring and evaluating customer concerns, issues, and satisfaction and to anticipate customer needs; implements and monitors customer feedback systems to gauge customer satisfaction and makes adjustments to service as indicated by feedback.
• Planning And Organizing
Clearly defines and communicates more critical and less critical work group activities and assignments as a K level manager; adjusts priorities when appropriate. Provides coaching to direct reports on identifying assignment requirements. Maximizes resources through task delegation. Allocates appropriate amounts of time for completing own and others' work and communicates time allotments to involved parties; avoids scheduling conflicts. Takes advantage of internal and external resources (individuals, processes, departments, and tools) to complete work efficiently; coordinates with internal and external partners. Deals with unexpected priorities effectively.
Technical• Project Leadership
Ability to assign responsibilities and work tasks as a project team leader in support of the overall project. Ability to lead and direct the activities and resources of assigned projects for non-management employees.
Basic Qualifications For ConsiderationDo you have experience leading cross functional teams in supporting a production environment?
Have you led a team or initiative that required you to capture requirements from an internal or external customer, and then develop and deploy capabilities required to support these requirements?
Have you led or been a member of a team driving process or application changes?
Typical Education/Experience
Other Job related information
Forms and effectively leads cross-functional teams across multiple business processes. Effectively contracts with customer and/or charters project, designs a process workshop based on customer requirements and objectives. Ensures accurate deliverables and maintains results, and communicates to all participants. Collects, analyzes, documents, and integrates requirements from multiple process owners. Serves as mentor to others within the skill. May benchmark, or assist in benchmarking, best practices and industry standards; presents best practices at internal events. Leads transition into actionable business strategy by understanding company policies, strategic direction, strategic initiatives. Candidate should have extensive understanding of Velocity software and other manufacturing execution systems at BCA. Candidate should have experience with and detailed knowledge of 787 Production System, especially related to Velocity and Emergent Process Documents. Candidate should be an expert Velocity user and coach, and proficient with related applications. Candidate should have experience with tool and process development, including IPST script writing and testing. Knowledge of DCAC-based systems like CAPP, NCM and OWI tools extremely valuable, but not required. Candidate must be able to work under extreme pressure while solving complex technical problems. Candidate should be familiar with Boeing process documentation and must be able to show and teach why things work the way they do, not just how. Candidate must be patient, comfortable, and have a proven track record of success working with diverse individuals and groups. All employees will be on the Boeing Charleston benefit structure. This position will require an online pre-employment assessment test. Candidates selected for the test will be notified via e-mail.
- Business Unit Commercial Airplanes
- Division Bca Engineering
- Program
- Job Type Management
- Experience Level Career/Experienced
- US Person Status Required? Yes
Closing Date: 02/21/2012
