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Branch Manager - Southwick (Big Y Plaza), MA
Job Number:
24626792
Company Name:
Berkshire Bank
Job Location:
Southwick (Big Y Plaza), MA US
Job Category:
Accounting & Finance
Branch Manager - Southwick (Big Y Plaza), MA
Job Ref 06032010SBYBMP Job Title Branch Manager - Southwick (Big Y Plaza), MA Job Type Full-time Location Southwick (Big Y Plaza), MA Salary Not disclosed
Description
Exempt/Officer Salary Grade 9
Purpose/Objective : Directs branch operations and generates sales of Bank products and services while ensuring consistently excellent customer service both individually and as the team leader of the entire branch.
Key Accountabilities : 1. Manages branch sales and operations; e.g., stays abreast of new products/services/promotions. Educates and trains staff, maintains awareness of Federal/state banking regulations. Promotes process improvement and expense control initiatives. Ensures proper appearance of branch, maintenance of equipment, appropriate inventory/supply levels. Ensures branch/staff conformity to branch security system and adherence to proper cash and balancing controls. 20%
2. Develops business; e.g., educates customers on products/services and advises appropriately based on needs, capitalizes on cross-selling opportunities. Promotes business development by contacting existing or potential customers to solicit business and promote products/services. Provides leadership and coaching to all team members in order to achieve quarterly branch goals via team meetings, in-branch campaigns and teller referrals. Refers business to other departments through the Company's desktop referral system. Represents Bank in appropriate community organizations. Attends Chamber and outside events as a Bank representative for networking opportunity. Is an active and supportive member of all internal committees, programs and initiatives. 45%
3. Performs supervisory duties; e.g., coaching, performance management, salary adjustments, transfers, resolves personnel problems, advises and counsels subordinates, delegates workload, conducts team meetings. Ensures staff is highly skilled, cross-trained as needed, and motivated to meet branch goals and objectives. 20%
4. Utilizes customer service skills to determine and meet customer needs and performs more complex or unusual customer operations. Responds to routine legal issues; e.g., Powers of Attorney, estates, trusts. Ensures safe deposit box operation conforms to bank's procedures. 5%
5. Serves as part of loan origination process; e.g., answers customer inquiries, collects information, processes loan applications (i.e. Mortgages, Home Equity, & Small Business Loans), performs loan closings where applicable. 10 %
Branch Officer level is designated based on a combination of many factors, as well as individual branch needs and individual manager performance and capabilities.
