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Listed below are the top 10 out of 40 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Southwick (Big Y Plaza), MA


 
 

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To view more listings click here to search Accounting & Finance Jobs in Southwick (Big Y Plaza), MA


For your reference, we have included the original job posting below.




Branch Manager - Southwick (Big Y Plaza), MA


Job Number:24626792
Company Name:Berkshire Bank
Job Location:Southwick (Big Y Plaza), MA US
Job Category:Accounting & Finance
 

Branch Manager - Southwick (Big Y Plaza), MA
Job Ref 06032010SBYBMP
Job Title Branch Manager - Southwick (Big Y Plaza), MA
Job Type Full-time
Location Southwick (Big Y Plaza), MA
Salary Not disclosed

Description

Exempt/Officer Salary Grade 9


Purpose/Objective :
Directs branch operations and generates sales of Bank products and services while ensuring consistently excellent customer service both individually and as the team leader of the entire branch.

Key Accountabilities :
1. Manages branch sales and operations; e.g., stays abreast of new products/services/promotions. Educates and trains staff, maintains awareness of Federal/state banking regulations. Promotes process improvement and expense control initiatives. Ensures proper appearance of branch, maintenance of equipment, appropriate inventory/supply levels. Ensures branch/staff conformity to branch security system and adherence to proper cash and balancing controls. 20%

2. Develops business; e.g., educates customers on products/services and advises appropriately based on needs, capitalizes on cross-selling opportunities. Promotes business development by contacting existing or potential customers to solicit business and promote products/services. Provides leadership and coaching to all team members in order to achieve quarterly branch goals via team meetings, in-branch campaigns and teller referrals. Refers business to other departments through the Company's desktop referral system. Represents Bank in appropriate community organizations. Attends Chamber and outside events as a Bank representative for networking opportunity. Is an active and supportive member of all internal committees, programs and initiatives. 45%

3. Performs supervisory duties; e.g., coaching, performance management, salary adjustments, transfers, resolves personnel problems, advises and counsels subordinates, delegates workload, conducts team meetings. Ensures staff is highly skilled, cross-trained as needed, and motivated to meet branch goals and objectives. 20%

4. Utilizes customer service skills to determine and meet customer needs and performs more complex or unusual customer operations. Responds to routine legal issues; e.g., Powers of Attorney, estates, trusts. Ensures safe deposit box operation conforms to bank's procedures. 5%

5. Serves as part of loan origination process; e.g., answers customer inquiries, collects information, processes loan applications (i.e. Mortgages, Home Equity, & Small Business Loans), performs loan closings where applicable. 10 %

Branch Officer level is designated based on a combination of many factors, as well as individual branch needs and individual manager performance and capabilities.

Quantitative Factors : Evaluated Factors :
Deposit Size Branch Efficiency
Staff Size Branch Audit Results
Transaction Volume and Complexity Mystery Shop Results
Customer/Business Development Overall Branch Performance
Staff Development & Performance Management Manager's Overall Performance
Staff Retention
Customer Retention

Education:
· Associates Degree preferred, or equivalent work experience
Experience:
· 5+ years' experience in branch banking
· Supervisory experience

Skills & Knowledge:
· Customer service/sales skills
· Problem solving ability
· Strong communication skills
· Ability to handle multiple tasks
· Technically proficient in operations & procedures


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